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- Act as the primary support contact for payment partners (e.g., Payfacs, ISOs).
- Handle inquiries related to settlements, transaction statuses, integration, and account settings.
- Troubleshoot issues related to transaction processing, reconciliations, chargebacks, and payout delays.
- Support partners with onboarding processes, including technical integration (API or host-to-host integrations).
- Guide partners through KYC documentation processes and regulatory compliance requirements.
- Monitor payment flows and flag any inconsistencies or performance degradation across payment channels.
- Deliver periodic performance and transaction reports to partners.
- Work closely with product, risk, finance, and engineering teams to enhance partner experience and provide feedback.
What you will need to have:
- 5+ years of experience in payment operations or financial services.
- Strong understanding of payment flows and industry standards (e.g., 3DS, PCI-DSS, chargebacks).
- Familiarity with payment gateways, acquiring, issuing, and payment APIs.
- Experience with support tools and reporting tools.
- Bachelors degree in a relevant field or an equivalent combination of education, work, and/or military experience.
What would be great to have:
- 7+ years of relevant experience in payment operations.
- Proven track record of managing SLAs and prioritizing tasks.
- Ability to stay composed under pressure and manage multiple projects simultaneously.
Fiserv is a global financial services technology provider with more than 13, 000 clients and 21, 000 associates worldwide. Each member of the Fiserv community helps our clients push the boundaries of whats possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before. With a focus on solutions for mobile and online banking, payments, risk management, data analytics and core account processing, chances are, youre more familiar with Fiserv than you realize. If you are looking for an environment where leadership, collaboration and innovation are valued, we invite you to explore the possibilities with us and find your forward
Job ID: 120247247
