Payment Ops

Position: Payment Operations Executive

Location: Bangalore

Department: Merchant Operations / Payments

We are looking for a proactive and detail-oriented Payment Operations Executive to support the smooth functioning of our merchant onboarding, documentation, and banking operations. This role is execution-focused, requiring strong attention to detail and the ability to handle multiple operational processes in a fast-paced fintech environment.

• Assist in onboarding new merchants by collecting and verifying documents.
• Conduct basic KYC and compliance checks in line with RBI guidelines.
• Ensure all merchant details are correctly captured in internal systems.

• Maintain accurate merchant documentation and ensure records are always updated.
• Assist in periodic audits of merchant documents for compliance.
• Support preparation of MIS and operational reports.

• Handle routine merchant queries related to settlements, refunds, and reconciliations.
• Support monitoring of daily transaction flows and flag anomalies.
• Escalate unresolved issues to senior team members in a timely manner.

• Coordinate with bank teams for settlement confirmations and operational queries.
• Track status of settlement files and ensure timely closure.
• Support in resolving chargeback and dispute cases.

• Accuracy of KYC & documentation (% error-free cases).
• Merchant onboarding turnaround time.
• SLA adherence for settlement and refund processing.
• First-time resolution rate for merchant queries.
• Timely escalation of issues to senior management.

• Bachelor's degree in Commerce, Finance, Business, or related field.
• 02 years of experience in fintech, banking operations, or payment processing (freshers with internships can apply).
• Strong attention to detail and ability to work with numbers.
• Good communication skills to handle merchants and bank partners.
• Proficiency in MS Office (Excel, Word, PowerPoint); knowledge of reconciliation tools is a plus.
• Willingness to learn and grow in a dynamic fintech environment.

This is best suited for junior hires who will execute processes (documentation, onboarding, reconciliations) and gradually grow into senior ops roles.