- Review returned check items for zero administrative returns clients and take appropriate subsequent actions.
- Process ACH transactions on payment platforms, update static data in ACH applications/databases, monitor queues, and extract and report at timely intervals.
- Understand complex product and database rules/structures to effect changes impacting delivery of ACH products and services. Ensure that requests for processing are properly authenticated and authorized by appropriate parties in compliance with risk and control guidelines.
- Respond to queries received via mailbox and resolve any client issue on priority. Escalate any exceptions, unwarranted activities, spike in volume, etc., immediately to management.
- Ensure that all relevant deadlines and stipulated controls are met. Provide MIS reports with accuracy and completeness of data.
- Assist in the training/education of other members in job functions/procedures relating to the unit. Comply with the Standard Operation Procedures, abide by the Code of Conduct, and ensure strict adherence to the company s policies. Process any required back-up tasks relating to production, identifying ways to improve current work practices.
- Work with minimum supervision and act on own initiative to identify tasks to be undertaken. Participate in the rotation of functions within the group ensuring no degradation to work flows.
- Support the US Payments during the US cut-off hours, hence work in a complete US shift.
Required Qualifications, Skills and Capabilities
- Graduate with Minimum 2 years of experience in Banks/ Financial Institutions.
- Experience and a working knowledge of various aspects of International Payment Processing Operations.
- Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
- Excellent written & oral communication skills in English.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- Strong PC and analytical skills.
- Knowledge of MS Access, Excel, PowerPoint, and Word
Preferred Qualifications, Skills and Capabilities
- 2 year of experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank would be beneficial.
- Knowledge of ACH & international payment conventions & practices is preferable.
