Payment Lifecycle Manager

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary

As a Payment Lifecycle Manager within JPMorgan Chase, you will play a crucial role in our Global Cash Asset Management Vision team. Working closely with the Expense Leadership Team and Service Owners, your focus will be on achieving all associated organizational and workforce aligned objectives. You will ensure the right cash is in the right place, at the right time, with maximum transparency. Your role will also involve promoting innovative solutions for efficient operations and prioritizing key technology enhancements across the Expense team to support productivity and control enhancements.

Job Responsibilities

• Work with the Cash Account Platform Expense Service Owner to achieve all associated organizational and workforce-aligned objectives.
• Ensure, in support of our key values, that the right expense is in the right place, at the right time, with maximum transparency.
• Partner with the CAM Expense service lead in managing the critical outcomes for Nostro Pool residual balances.
• Ensure that all work items are completed as per the agreed timelines and in line with BD deliverables.
• Drive innovative solutions for efficient operations and prioritize key technology enhancements across the Expense team to support productivity and control enhancements.
• Exhibit strong partnership abilities.
• Constantly review and update internal processes to enhance efficiency through automation, better employee, and stakeholder experience.
• Build, support, and maintain automation workflows developed on Alteryx, Tableau tools, or any other Business Intelligence capability.
• Collect, collate, and analyze data sets from sources across platforms for the purpose of advancing the Expense service.
• Partner with the global stakeholder team to enhance the Expense process.
• Participate in various testing related to system enhancement, project implementation, and new onboarding to expense initiatives.

Required Qualifications, Skills and Capabilities

• Project Management - execution focused and risk aware, a problem solver who can articulate clear and workable solutions.
• Experience with Business Intelligence capability such as Tableau/Alteryx
• Operations management experience - Cash, Payments or Finance
• Process design - understand the strategic objective and work to a pre-agreed framework.
• Data Management - able to effectively apply best practices in data management without compromising speed and quality.
• Data Analysis - skills to source, analyze and visualize large data sets that leads to usable outcomes. Data Design - the ability to identify and deploy design choices that enable sustainability, scalability, and adaptability.

Preferred Qualifications, Skills and Capabilities

• Using data to contribute to the key outcome of covering Expense for every cash account at JPMC.

Role: Program Manager - Technology / IT

Industry Type: Financial Services

Department: Project & Program Management

Employment Type: Full Time, Permanent

Role Category: Technology / IT

Education

UG: Any Graduate

PG: Any Postgraduate