PatientCareCoordinator

The Patient Care Coordinator ensures seamless care coordination for patients by managing appointments, communicating with healthcare teams, and assisting with insurance and billing processes. This is a US Healthcare backend process, so strong English communication skills are essential.

Key Responsibilities:

• Handle patient calls professionally and courteously.
• Review voicemails and promptly return patient calls.
• Schedule patient appointments using the EPIC portal.
• Upload and manage patient documents on the EPIC system.
• Act as the main point of contact for patients regarding appointments, treatments, and follow-ups.
• Coordinate with healthcare professionals to ensure quality patient care.
• Assist patients with insurance processes and billing inquiries.
• Maintain accurate and confidential patient records.
• Provide compassionate support to patients and their families.

Qualifications:

• Bachelor's degree in Healthcare Administration or a related field (preferred).
• Previous experience in healthcare coordination (preferred).
• Strong English communication skills (verbal and written).
• Excellent organizational and multitasking skills.