Job Summary
The Patient Support Executive is responsible for managing outbound and inbound calls with patients to support appointment scheduling, billing inquiries, and follow-ups. The role requires strong communication skills, basic knowledge of healthcare processes, and the ability to handle patient concerns with empathy while ensuring data confidentiality.
Key Responsibilities
- Make outbound calls to patients for appointment reminders, follow-ups, and care coordination
- Assist patients with billing queries, outstanding balances, and payment options
- Verify patient insurance details, eligibility, and coverage information
- Respond to patient inquiries regarding treatments, procedures, and medical bills
- Maintain accurate records of all interactions in CRM/EHR systems
- Ensure compliance with HIPAA and maintain patient data confidentiality
- Coordinate with internal teams (billing, insurance, providers) for issue resolution
- Handle patient concerns professionally and provide timely resolutions
Required Skills & Qualifications
- 1–2 years of experience in patient calling / AR calling / healthcare BPO
- Strong verbal communication and interpersonal skills
- Basic knowledge of Revenue Cycle Management (RCM)
- Familiarity with medical billing and insurance processes
- Experience working with CRM/EHR systems
- Ability to handle high-volume calls efficiently
- Good problem-solving and customer service skills
Preferred Skills
- Experience in US healthcare voice process
- Knowledge of denial management and claims processing
- Ability to explain billing and insurance details clearly to patients
- Strong attention to detail and documentation skills
