Patient Intake

Key Responsibilities:

-Serve as the first point of contact for patients via phone, email, or in person.

-Collect, verify, and update patient demographic, insurance, and medical information.

-Schedule appointments and coordinate with healthcare providers and clinical staff.

-Explain intake forms, consent documents, and clinic policies to patients.

-Ensure completeness and accuracy of patient records in EMR/EHR systems.

-Verify insurance eligibility and obtain pre-authorizations when required.

-Maintain confidentiality and compliance with PHIPA, HIPAA (if applicable), and organizational policies.

-Communicate effectively with internal teams to ensure timely patient care.

-Handle patient inquiries, concerns, and follow-ups professionally.

-Track intake status and report any issues or delays to supervisors.

Location: Mohali

Time: 10PM-07AM (Night shift)