Patient Engagement and Acquisition Support

About Sanius Health

Sanius Health is a leading real world evidence and patient generated data platform operating across healthcare and life sciences, with a focus on rare and underserved conditions. The platform integrates hospital pathways, genomic insights and longitudinal disease management into a predictive infrastructure that supports advanced therapies, care coordination and decision grade clinical insight.

Through its disease registries across rare disease and oncology, Sanius Health enables clinical trial recruitment, regulatory validation and reimbursement pathways, connecting healthcare providers, researchers and life sciences organisations through established research partnerships.

Sanius is deeply embedded across care delivery, including integration with one of the largest primary care provider footprints in the United Kingdom. This enables support across patient management, pathway redesign, cost improvement and accelerated clinical trials, while generating high quality evidence for regulators, payers and life sciences partners.

The platform holds particular strength in rare diseases and haematology, with active programmes across sickle cell disease, myeloproliferative neoplasms, multiple myeloma, Waldenström's macroglobulinaemia, chronic myeloid leukaemia and chronic lymphocytic leukaemia.

Sanius operates at the intersection of data, clinical delivery and life sciences, providing a scalable infrastructure that supports both real world research and operational transformation across healthcare systems.

The Opportunity

We are looking for an exceptional Operations and Support Manager to operate at the centre of delivery across our healthcare and life sciences programmes. This is a high impact role with direct exposure to senior leadership, clinical partners and commercial teams.

You will take ownership of turning complex discussions into structured outputs, ensuring multiple projects progress with clarity, pace and precision. This role is critical to how Sanius delivers.

Key Responsibilities

• Engage proactively with patients through regular phone calls and emails, fostering their active participation to keep the programme adherence at 100%

• Connect with external clients and potential customers, be they patients, providers, or researchers

• Possess excellent writing abilities, capable of seamlessly tailoring your communication to diverse audiences

• Be responsible for customer experience with at least one year experience in this area

• Efficiently prioritise and manage your workload under pressure

• Report on the successes of your work and track KPIs

• Have great attention to detail and an understanding of what makes a great customer experience

• Be proactive, enthusiastic, and eager to learn with a strong desire to continuously expand your knowledge and skills

• Collate feedback and liaise with the Head of Patient Ecosystem on complaints and compliments

• Report Incidents and significant events and liaise with the Head of Patient Ecosystem on Incidents and Significant events

• Liaise with product and tech support team on technical issues

• Work closely with line manager and wider team on service improvement

What We Are Looking For

• A degree from a leading university with a minimum 2:1

• Exceptional writing ability, with a clear and structured style

• Previous customer service experience

• Excellent communication and writing skills

• Excellent listening skills, with the ability to capture detail and nuance

• Ability to work effectively as part of a team and build strong relationships

• High attention to detail with a strong bias for execution

Working Style

• Canary Wharf, London based, office based role due to the operational and collaborative requirements of the position

• Fast paced environment with high expectations

• Direct exposure to senior stakeholders across healthcare and life sciences

• High ownership and accountability from day one

Why Join Sanius

• Work on programmes that directly impact patient outcomes at scale

• Operate at the intersection of AI, healthcare and life sciences

• Gain exposure to national level transformation programmes and global partners

• Be part of a high performance team delivering real world impact

• Opportunity to participate in the company's growth through potential stock options

Ownership and Reward

• Equity: Early-stage stock options (£7,000 allocation) with clear progression as you grow

• Performance Bonus: Up to £5,000 based on individual impact and company performance

• Clear salary and equity progression framework

Speed and Career Growth

• Rapid Progression: Promotion reviews every 6-9 months

• Opportunity to lead projects within your first 3–6 months

• Access to leadership and board-level exposure

• No waiting years for responsibility

Flexibility and Time

• Hybrid working with optional remote periods

• Work-from-anywhere: 1-2 weeks per year

• Two-week company-wide closure over Christmas

• Additional 1 week company-wide closure in summer

Learning and Development

• Annual learning budget (£500–£2000 depending on role)

• Sponsored certifications across Patient, AI, data, clinical and related fields

• Conference access (HPCC, NHSS, Rewired, ISPOR, BSH and others)

Tools and Environment

• Tech setup budget including MacBook and home working setup

Culture and Office Experience

• Unlimited drinks in the office

• Freshly baked cookies every day at 3pm

• Monthly team socials

• First Wednesday team breakfast each month

Impact and Mission

• Work on real-world healthcare problems impacting millions of patients

• Direct exposure to NHS, pharma and global health systems

• Build technology used across hospitals and national programmes

What Makes This Different

• Build something used by millions of patients within your first year

• Own real products, not slides

• Work directly with VP, CEOs, clinicians and global partners from day one

Closing Date

Applications close on Friday, 30 April 2026

This role is designed for individuals who are highly capable, structured in their thinking and comfortable operating in complex environments where clarity, precision and execution matter. To apply for this position, please attach your CV and adjust the message with a cover letter for this application and share it with [Confidential Information]