Position Summary
The Patient Coordinator serves as the first point of contact for patients at our prosthetic and orthotic clinic. This role ensures a positive and supportive experience for every patientfrom initial inquiry through treatment completionby coordinating appointments, managing patient records, assisting with insurance documentation, and maintaining clear communication between patients, business development, clinicians, and referring physicians. The ideal candidate is compassionate, detail-oriented, and skilled in multitasking within a healthcare environment.
Key Responsibilities
Patient Relations & Communication
- Greet and assist patients in person and over the phone with professionalism and empathy.
- Provide information about clinic services, procedures, and appointment logistics.
- Coordinate and schedule patient appointments, fittings, and follow-ups.
- Ensure a comfortable and supportive environment for patients
Administrative & Office Support
- Manage patient intake forms, medical histories, and consent documentation.
- Co-ordinate between Business development team and clinical team for seamless patient experience
- Maintain and update electronic health records (EHR) accurately and confidentially.
- Coordinate referrals, authorizations, and correspondence with physicians
- Handle billing inquiries and collaborate with the billing department as needed.
- Maintain organized front-office operations, including filing, inventory, and supply orders.
Clinical Team Support
- Communicate effectively with prosthetists, orthotists, and technicians regarding patient scheduling and device delivery timelines.
- Track patient progress and assist in follow-up communications.
- Support documentation and communication for device fitting and delivery.
Qualifications
Education & Experience
- Diploma/bachelor's degree in healthcare administration or related field preferred.
- 2+ years of experience in a medical office, rehabilitation, or durable medical equipment setting preferred.
- Knowledge of prosthetics and orthotics terminology and insurance processes a plus.
Skills & Competencies
- Excellent interpersonal and communication skills, with a compassionate and patient-centered approach.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite, CRM and EHR or practice management software.
- Ability to maintain confidentiality and comply with regulations ensuring privacy of patient
- Team-oriented with a proactive and problem-solving mindset.
- Must be conversant in English, Hindi, Kannada
