Company Description:
Archish Fertility & IVF focuses on ethical and scientific practices in the field of infertility. The company's flagship center is a 5000 square feet fertility and wellness clinic located in Bangalore, with presence on Old Airport Road, Sahakar Nagar, HSR Layout, Whitefield, J.P. Nagar, Sarjapur and E-City, providing a soothing and calm environment for couples undergoing the IVF process.
Job Summary:
We are seeking a courteous, professional, and organizedPatient Relations Executiveto join Archish. As the first point of contact for patients and visitors, you will play a vital role in delivering excellent customer service, managing front office operations, and ensuring the smooth flow of administrative activities.
JOB DESCRIPTION ROLES AND RESPONSIBILITIES
- Greet and assist patients, visitors, and vendors in a warm and professional manner.
- Manage appointment scheduling, rescheduling, and cancellations both in person and via phone/email.
- Maintain and update patient records in the system with accuracy and confidentiality.
- Manage Queue/waiting time efficiently by coordinating with the staff.
- Handle incoming and outgoing calls, emails, and inquiries efficiently.
- Coordinate with Patients, doctors, nurses, and administrative staff to ensure timely patient service.
- Process billing, payments, and issue receipts as needed
- Manage front desk inventory, stationery, and cleanliness of the reception area.
- Manage Patient records, data entry, feedback collection and feedback analysis.
- Patient Service quality.
- Any other tasks as assigned.
QUALIFICATION
- Any Graduate from a recognized university.
- Proved 1-2 years experience as a Patient relations executive, front desk executive, receptionist, or customer service representative (preferably in the medical field).
- Fluent in English and Kannada.
- Prior experience in medical field is an added advantage.
- Computer skills with experience of using MS office (word, excel, PPT, outlook, etc).
- Excellent verbal and written communication skills
- Strong organizational, interpersonal, and problem-solving skills
- Ability to multitask and remain calm in a fast-paced environment
- Basic understanding of medical terminology and procedures (preferred)
