Career Area
Product Support
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The Service Options team within the Product Support & Logistics Division (PSLD) creates and delivers the service options that include parts, labor, timing, consumption, and structure for dealer service of Caterpillar products. Service Options is the core information that Dealers use to quote and repair equipment.
Job Summary
The Parts Information Specialist is responsible for creating, updating, and validating service options information that supports the maintenance, repair, and rebuild of Caterpillar products.
What You Will Do
- Develop and update service options with parts, labor timing, consumption, and structure in Service Options Collaborator (SOC) for Planned Maintenance, Repair and Rebuild of Caterpillar products.
- Ensure the accuracy and completeness of all service information while actively participating in ongoing process improvement initiatives.
- Validate service option content in alignment with Build Rules, Data Input Forms, and SIS parts and service manuals.
What You Have
Technical Excellence:
Experience with Cat Service Option Collaborator (SOC) in creating Planned Maintenance, Repair and Rebuild jobs. Knowledge of Caterpillar Component Codes and Job Codes.
Demonstrated knowledge of Caterpillar product structure, engineering databases ( PRWB, TMI, SIS).
Effective Communication
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Collaboration & Engagement
Ability to establish and maintain healthy working relationships with peers and other relevant stakeholders.
Customer Focus
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.
What You Will Get
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).
Final Details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.
If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Posting Dates
March 10, 2026 - March 17, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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