Partnership Manager

About CallHippo

CallHippo is a leading cloud telephony and business VoIP platform serving customers globally. We provide enterprise-grade telephony infrastructure for businesses - positioning ourselves as the rails AI agents run on. Our platform includes number provisioning, call routing, analytics, and integrations with leading CRM and business tools.

The Opportunity

Role

We're seeking a strategic Director of Partnerships to own and scale our partnership ecosystem. This role manages two critical partnership channels:

• White-Label VOIP Partnerships - VOIP providers seeking multi-tenant telephony infrastructure
• CRM Co-Selling Partnerships - Joint go-to-market with CRM platforms
  
  

This is a relationship-first role, not transactional sales. We need someone who invests time in understanding partner needs, builds trust, and creates long-term strategic partnerships rather than rushing to close deals.

Key Responsibilities

Partnership Strategy & Execution

• Own the full partnership lifecycle from initial conversations through contract negotiation to ongoing management
• Manage inbound partnership requests with a consultative, relationship-first approach
• Proactively identify and reach out to potential partners via LinkedIn, email, and other channels
• Build target lists of VOIP providers and CRM companies for outbound partnership development
• Build and execute white-label partnership programs with VOIP providers
• Develop co-selling programs with CRM companies including joint GTM strategies
• Create partnership playbooks, success plans, and enablement materials
  
  

Relationship Management

• Travel to meet partners in person to build deep, trusted relationships (domestic and international travel required)
• Conduct in person meetings with partner executives and technical teams to strengthen partnerships
• Host regular business reviews (virtual and in-person) and optimize partnership performance
• Collaborate cross-functionally with Sales, Product, Engineering, and Marketing teams
• Negotiate commercial terms, SLAs, and partnership agreements
  
  

Team Leadership

• Lead and mentor 1-2 partnership team members
• Build scalable processes and systems for the partnership function
• Drive accountability through clear metrics and performance tracking
  
  

Experience

Required Qualifications

• 6-10 years in partnerships, channel sales, or strategic alliances in B2B SaaS/technology
• Proven track record of building and closing partnerships worth $50K-$100K+ ARR
• Experience with outbound prospecting - identifying, researching, and reaching out to potential partners via LinkedIn, email, and networking
• Experience with white-label, reseller, or multi-tenant partnership models
• Experience managing co-selling partnerships with platform/ecosystem partners
• Willingness to travel domestically and internationally to meet partners in person
• Consultative approach - you build relationships and trust, not just close fast
  
  

Technical Knowledge

• Working knowledge of PBX systems, SIP trunking, and cloud telephony infrastructure
• Ability to have credible technical conversations with VOIP engineers and CTOs
• Understanding of multi-tenant architecture and telephony platform scalability
• Comfortable with API integrations and technical documentation
  
  

Skills

• Exceptional relationship builder with long-term partnership mindset
• Strong outbound prospecting and networking skills (LinkedIn, email campaigns, industry events)
• Strong negotiation skills and ability to structure win-win commercial terms
• Executive presence - comfortable with C-level and VP-level stakeholders
• Data-driven with ability to build business cases and track partnership metrics
• Understanding of SaaS business models, pricing, and revenue recognition
  
  

Preferred Qualifications

• Experience in SaaS, cloud telephony, VOIP, or CCaaS industry
• Prior experience in North American or international markets
• Familiarity with CRM platforms (Salesforce, HubSpot, Zoho, etc.)
• Knowledge of TCPA compliance or telecom regulations
• MBA or equivalent business qualification
  
  

Key Skills

Partnership Development | White-Label Programs | Co-Selling | Relationship Management | Outbound Prospecting | LinkedIn Outreach | Business Development | PBX/Telephony | Multi-Tenant Systems | SaaS Partnerships | Negotiation | Strategic Alliances | Channel Sales | B2B Sales | Cloud Telephony | VOIP | Contract Management | Networking

Why Join CallHippo

✅ Strategic Role - Shape partnership strategy from the ground up

✅ High Impact - Direct influence on company revenue and market expansion

✅ Growth Opportunity - Build and scale the partnership function

✅ Technical Product - Work with cutting-edge telephony and AI infrastructure

✅ Leadership Visibility - Report directly to CEO/CRO