Job Description
Expeience : 1 to 3 years
support for incidents and service requests via phone, email, chat, or ticketing tools Log, categorize, prioritize, and resolve tickets in accordance with ITIL processes Perform basic Active Directory (AD) tasks, including: User account creation, modification, and deactivation Password resets and account unlocks Group membership updates Provide VPN support, including: VPN client installation and configuration Troubleshooting VPN connectivity and authentication issues Assisting users with remote access Support end users with: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Windows / macOS basic troubleshooting Printer, hardware, and peripheral issues Password resets, account unlocks, MFA issues VPN, remote access, and printer issues Perform initial troubleshooting for network-related issues (LAN, Wi-Fi, DNS) Escalate unresolved or complex issues to L2/L3 teams with proper documentation Monitor ticket queues and ensure SLA compliance
Service Desk,Active Directory,VPN,Exchange Server (2013,2016,2019),O365 DLP,Azure,Microsoft Intune
