Parent Relationship Manager

K12 Techno Services Pvt. Ltd.

Position - Parent Relations Manager (PRM)

Location - Mumbai

Company Overview:

K12 Techno Services Pvt. Ltd. is a leading education service provider in India, offering a dynamic suite of academic support, services, and solutions to schools. The education sector has extensively evolved in the last decade, and the academic needs of students and parents have grown consequently. The upgraded teaching methodologies, blended with effective use of technology, have been the main idea behind K12 to pave the way for a global approach towards education. Through its wide range of services, K12 enables schools to leverage its strengths and resources to enhance learning outcomes. K12 Techno Services Pvt. Ltd. was incorporated under the provisions of The Companies Act, 1956, in the year 2010, with its registered office in Bangalore. The company is managed by professionals, and its primary investors include Kedaara Capital, Peak XV (formerly Sequoia Capital India), and Navneet Learning LLP.

Our Brand:

Orchids The International School has now blossomed into a chain of 95+ international schools, providing quality education to more than 40,000+ students. ORCHIDS The International School is one of India's leading K12 school chains, with campuses across Bengaluru, Mumbai, Hyderabad, Pune, Kolkata, and Chennai. Along with academic excellence, Orchids lays a strong emphasis on personality development and employs innovative teaching methodologies to inculcate strong values, nurture responsible individuals, and create future-ready global citizens.

Job Summary:

We are looking for a dynamic and empathetic Parent Relations Manager (PRM) who will serve as the primary liaison between parents and the school. The ideal candidate will ensure smooth communication, manage the admission process, and strengthen the schoolparent relationship through proactive engagement.

Key Responsibilities:

• Act as the primary point of contact between parents and the school.
• Manage the complete admission process from inquiry to enrollment, ensuring a seamless experience.
• Address parent queries, concerns, and grievances with professionalism and empathy.
• Organize and conduct parent orientation sessions, Parent-Teacher Meetings (PTMs), and campus tours.
• Communicate school policies, circulars, and updates to parents in a timely manner.
• Gather and share parent feedback with school leadership to support continuous improvement.
• Maintain accurate records of parent communication, inquiries, and admissions data.
• Collaborate with Principals, Coordinators, and Teachers to resolve parent concerns effectively.
• Support the planning and execution of school events, functions, and community engagement activities.

Qualifications & Experience:

• Bachelor's degree in any discipline (Master's preferred).
• Prior experience in parent relations, customer service, or educational administration preferred.
• Strong communication and interpersonal skills.

Skills:

• Excellent verbal and written communication abilities.
• Empathy and problem-solving skills.
• Strong organizational and coordination abilities.
• Proficiency in MS Office and familiarity with CRM/admission management systems.
• Ability to build and maintain positive relationships with parents and staff.