Job Overview
The Parent Relationship Associate Collections will be responsible for managing fee collections and maintaining healthy relationships with parents/guardians at Vidyapeeth centers. The role involves regular follow-ups, payment coordination, and resolution of fee-related concerns while ensuring a professional and empathetic approach. This position plays a critical role in revenue realization and parent satisfaction.
Key Responsibilities
- Coordinate with parents/guardians regarding pending fees, installments, and overdue payments
- Conduct telephonic follow-ups, WhatsApp communication, and in-person discussions for fee recovery
- Maintain accurate records of collections, commitments, and payment statuses
- Explain fee structures, payment plans, due dates, and policies clearly to parents
- Escalate critical cases to senior management as per defined protocols
- Resolve parent queries related to payments in a polite and solution-oriented manner
- Collaborate with academic and operations teams to ensure smooth parent communication
- Ensure timely achievement of monthly collection targets
- Maintain confidentiality of financial and student-related data
- Generate and share regular collection reports and MIS with the concerned team
Required Skills & Competencies
- Strong communication and negotiation skills
- Ability to handle difficult conversations professionally and empathetically
- Good follow-up and persuasion skills
- Basic knowledge of collections, recovery, or fee management
- Comfortable with calling-based roles and payment discussions
- Proficient in MS Excel / Google Sheets for tracking and reporting
- High level of integrity, patience, and accountability
Eligibility Criteria
- Graduation in any discipline (Commerce / Management preferred)
- 13 years of experience in collections, recovery, customer service, or parent-facing roles
- Experience in EdTech / Education / Banking / NBFC / Telecom collections is an added advantage
- Comfortable working in an onsite, target-driven environment
