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The Parent Counsellor serves as the bridge between families and the multidisciplinary therapy team, ensuring every parent feels informed, supported, and empowered throughout their child s developmental journey. The counsellor helps translate assessments into meaningful actions, provides emotional support, and drives parental participation building lasting trust between KLAY and families.
Key Responsibilities
1. Parent Communication & Case Coordination
Serve as the single point of contact for parents once a developmental concern is identified.
Guide families through the assessment, therapy recommendation, and renewal process with clarity and empathy.
Communicate therapy goals, milestones, and progress up in simple, parent- endly language.
Coordinate across therapists, educators, and caregivers to ensure consistent interventions and feedback.
2. Counselling & Emotional Support
Conduct individual and group counselling sessions for parents to help them process emotions, reduce stigma, and remain engaged in the therapy journey.
Provide guidance on home routines and reinforcement strategies aligned with therapy goals.
Facilitate transition counselling for children graduating from therapy to FDP or mainstream schooling.
3. Assessment & Review Participation
Attend multidisciplinary case reviews and contribute to each child s Individual Development Plan (IDP).
Support scheduling of assessments, delivery of reports, and follow-ups.
Ensure parent understanding of reports and alignment with the therapy plan.
4. Family Experience & Retention
Own the parent experience index for the centre cluster.
Track and improve conversion rates from assessment therapy renewal.
it or is faction through structured feedback and take corrective actions where needed.
Maintain absolute confidentiality and adherence to ethical standards.
5. Awareness & Community Engagement
Conduct or co-host parent workshops, webinars, and awareness campaigns on developmental milestones and intervention benefits.
Represent KLAY at community and school-based awareness events.
Collaborate with kiting and clinical teams to identify and document success stories (with parental consent).
Reporting & Documentation
Maintain detailed, up case files for all assigned families.
Prepare weekly and thali dashboards surmising:
Total counselling sessions conducted
Assessment-to-therapy conversion rate
Therapy renewals and drop-off reasons
Parent feedback and is faction scores
Candi Profile
Education: Master s in Counselling / Clinical Psychology / Child Development / Special Education
Experience: 5-8 years in parent counselling, early intervention, or child development setups
Skills: Excellent communication, empathy, and coordination across clinical and educational teams
Other: Strong documentation and reporting discipline; comfort with data and feedback-driven improvement
KLAY Preschools and Daycare is India’s largest company-owned and company-operated childcare network, trusted by nearly 500 leading corporates to support working parents with safe, high-quality early education and care. Founded in 2011 with a mission to empower parents to return to work without guilt, KLAY has since supported over 70,000 happy families with quality childcare. Today, we operate 170+ centres across 20+ cities, offering infant care, preschool, after-school programs, and backup care for children aged 6 months to 10 years. Our strength lies in our corporate childcare, partnerships. With models of engagement such as onsite centres, nearsite centres, and reserved seat underwriting, we help organizations comply with statutory mandates like the Maternity Benefit (Amendment) Act while enhancing employee retention, DEI outcomes, and workplace wellbeing. KLAY centres are designed to international standards and staffed with trained professionals who deliver a thematic, play-based curriculum that fosters holistic development. What We Offer: i) Corporate childcare partnerships across industries ii) Tailored solutions for tech parks, campuses & HQs iii) Full compliance support and operational ease iv) Safe, secure centres with real-time parent updates Whether you are an HR leader, CHRO, DEI head, Admin team member, Working parent, or a Mom return to work, we are here to help you create a more inclusive, family-friendly workplace.
Job ID: 137415049
