Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : Agentforce

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Salesforce Agentforce Engineer, you will serve as a hands-on technical architect responsible for designing, building, and deploying intelligent Salesforce Agents using Agentforce and Agentforce Vibes. You will work on enterprise-grade implementations, helping organizations leverage conversational AI, automation, and intelligent workflows within the Salesforce ecosystem.

This role is suited for professionals on the CTA journey who have a strong foundation in Salesforce development and hands-on experience implementing Agentforce-based solutions. You will guide teams, contribute to solution architecture, and ensure high-quality delivery of AI-powered agent implementations.

Roles & Responsibilities

Support architectural planning and contribute to Agentforce solution design discussions.

Design, build, configure, and deploy Salesforce Agents using Agentforce and Agentforce Vibes.

Define agent architecture, orchestration flows, prompts, intents, and integrations.

Implement end-to-end Agentforce solutions including agent lifecycle management.

Collaborate with business stakeholders to translate requirements into intelligent agent-based solutions.

Ensure seamless integration between Agentforce, Salesforce data model, Flows, Apex, and external systems.

Develop and review technical components including Apex, LWC, Flows, and integrations supporting agent functionality.

Recommend best-fit agent design patterns and articulate solution trade-offs.

Ensure solutions meet scalability, performance, and security standards.

Build proof-of-concepts (POCs) demonstrating advanced Agentforce capabilities.

Mentor development teams on Agentforce best practices and implementation standards.

Enforce Salesforce architectural principles, coding standards, and deployment governance.

Professional & Technical Skills

Must Have Skills

Strong hands-on experience in Salesforce development and technical architecture.

Proven Experience In Building And Deploying Salesforce Agents Using

• Agentforce
• Agentforce Vibes
  
  

Solid understanding of conversational AI concepts, prompt engineering, and orchestration logic.

Hands-on Expertise In

• Apex
• Lightning Web Components (LWC)
• Salesforce Flows
• Integrations (REST/SOAP)
  
  

Experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

Strong understanding of Salesforce governor limits and scalable solution design.

Experience applying design patterns and best practices for agent-based implementations.

Ability to guide teams and support multiple workstreams simultaneously.

Strong communication and stakeholder management skills.

Certifications Required

Salesforce Platform Developer I Mandatory

Salesforce Platform Developer II Mandatory

Salesforce App Builder Mandatory

Salesforce AI Associate Mandatory

Salesforce Agentforce Specialist Mandatory

Salesforce System Architect or Application Architect

(In-progress or completed Mandatory)

Additional Information

810 years of Salesforce implementation experience.

Hands-on experience delivering Agentforce solutions in project environments.

Experience working with enterprise customers.

Familiarity with Agile / SAFe delivery methodology.

15 years of full-time education is required.