Responsibilities
- Oversee and coordinate all activities within the retail outlet, including sales, customer service, inventory management, and visual merchandising.
- Develop and implement effective operational strategies to optimise sales, productivity, and profitability.
- Monitor and maintain proper stock levels, ensuring the availability of products and minimising stockouts or excess inventory.
- Ensure compliance with company policies, procedures, and operational guidelines.
- Set sales targets and objectives for the outlet, working in alignment with company goals.
- Monitor and analyse sales performance, key performance indicators (KPIs), and other metrics to identify areas for improvement.
- Develop and implement sales strategies and promotional activities to drive revenue growth.
- Motivate and train sales staff to achieve sales targets and provide excellent customer service.
- Evaluate staff performance, provide feedback, and implement performance improvement plans if needed.
- Maintain a high standard of customer service, ensuring customer satisfaction and loyalty.
- Handle customer inquiries, complaints, or escalated issues to ensure timely resolution.
- Foster a customer-centric environment, emphasising personalised service and building relationships with customers.
- Implement strategies to enhance the overall customer experience and ensure repeat business.
- Recruit, train, and onboard new employees for the outlet.
- Schedule and manage staff shifts, ensuring adequate coverage during operational hours.
- Provide guidance, coaching, and support to employees, fostering a positive work environment.
- Conduct performance evaluations and implement training and development plans to enhance employee skills and productivity.
- Ensure adherence to company policies and address any disciplinary issues.
- Oversee the visual merchandising and display of products in the outlet.
- Ensure proper product placement, attractive displays, and adherence to brand guidelines.
- Monitor and maintain the cleanliness and organisation of the store environment
- Implement strategies to enhance the overall store ambience and visual appeal.
- Monitor and manage the outlet's financial performance, including sales, expenses, and profitability.
- Prepare and analyse financial reports, such as sales reports, inventory reports, and profit and loss statements.
- Control costs, minimise waste, and manage budgets effectively.
- Implement pricing strategies, discounts, and promotions to optimise sales and profit margins.
- Monitor and maintain appropriate inventory levels to meet customer demand.
- Coordinate with suppliers to ensure timely and efficient replenishment of stock.
- Conduct regular stock audits and implement inventory control measures to minimise losses and discrepancies.
- Collaborate with the marketing team to plan and execute marketing campaigns and promotions.
- Monitor the effectiveness of marketing initiatives and make necessary adjustments.
- Leverage social media and other marketing channels to drive footfall and increase brand awareness.
- Ensure compliance with health and safety regulations and maintain a safe working environment for employees and customers.
- Implement safety protocols and provide training on safety procedures to staff members.
- Provide regular reports and updates to the senior management regarding sales performance, operational issues, and other relevant matters.
- Maintain effective communication channels with the head office, other outlet managers, and cross-functional teams.
This job was posted by Dammala Chakradhar from KS Bakers.
