OTC - Director

Organization Segment:

Order To Cash

Business Group/Unit:

Finance Shared Services

Role Purpose and Scope:

The candidate applying for this position should be able to manage Billing and Collection of HCL Technologies Limited and its subsidiaries. S/he will be responsible for the running, monitoring and managing day to day operations of Billing, Collection, cash application, Doubtful Debts, Analysis and Management Reporting. S/he will be responsible for strict adherence to all process, procedures and accounting policies.

20+ years (minimum 18 years) of similar experience

Main Responsibilities:

Supervise the functions of the Billing and Collection which include accounting, collection, compliance and financial analysis.

Manage the process and policies related to the billing, collection, cash application, Withholding taxes, credit notes, unapplied cash, excess credits, doubtful debts, etc.

Coordinate with business delivery teams, business sales teams and Revenue Team on issues of mutual concern.

Develop constructive relationships with representatives of business teams, assist them to better understand billing and accounting compliances and requirements.

Oversee Order to Cash function personal and training requirements of team members.

Ensure highest customer satisfaction on every transaction by providing a fast and quality service

Meets all identified performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment.

Serves by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills.

Recommends and implement process improvements to management in service and procedures to support operational excellence or to prevent future issues of a similar nature.

Ensure timely (a) monthly/ quarterly / annual closing of books of accounts and (b) audit of financials by statutory auditor of Company

Ensure compliances related to TDS / Withholding tax certificates globally.

Fulfil and organize any training needs or system error/discrepancies to management.

Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position.

Ability to remain focused and lead a productive team where tasks that may be repetitive. Strong attention to detail and accuracy.

Takes ownership of issues or questions and will resolve problems with appropriate teams and follow up accordingly with the customer / business teams.

Adherence to the specified Risk and Compliance practices and policies.

Education Requirements: Required or Preferred

Education Level

Advanced university degree in finance and a qualified Chartered Accountant, business administration or related subject. A first-level university degree in combination with professional training and qualifying experience may be accepted in lieu of the advanced university degree

Prior experience in managing Billing and Collection of medium or large organization is preferred.

Preferred

Ability to use various computer applications;

Excellent analytical skills;

Ability to cope with multiple tasks effectively;

Excellent inter personal skills, including ability to operate effectively across organizational boundaries and in multiple location;

Ability to take Initiative and maintain cordial relationship with all concern.

Knowledge and Abilities:Required / Preferred Knowledge and Abilities

Required

Knowledge of USGAAP / IFRS / Ind AS accounting standards, procedures, rules and regulations.

Required

Multi-Tasking & Problem-Solving Skills in a fast-paced environment

Required

Customer service & Attentiveness to the customer

Required

Maintains effectiveness when experiencing changes in work tasks or the work environment and adjusts well to new work structures, processes, requirements or cultures.

Required

Is able to establish, nurture and maintain customer relationships, both internal and external.

Required

Able to work a consistent schedule 24/7 and demonstrate flexibility as needed

Required

Is able to challenge current processes, adapt established methods to new situations, pursue ongoing process improvements and create new solutions.