Designation: OTC collection Analyst
Qualification: ACCA/ BCom/ MCom/ MBA
Location: Pune
Job Responsibilities
As a member of the Credit & Collections team for North America region, oversee all aspects of collections operations, including managing receivables, resolving disputes, mitigating credit risk, optimizing cash flow, and ensuring stakeholder satisfaction.
- Manage a portfolio of customers in receivables, collections, and order review/release.
- Proactively initiate collection calls, conduct deep-dive investigations into related account issues, and negotiate timely resolutions for credit disputes.
- Liaise with plants/warehouses, sales, finance, customer support, project managers, and other stakeholders to settle unpaid invoices.
- Negotiate dispute resolutions, document root causes, and escalate systemic issues.
- Identify delinquency patterns, lead corrective action plans, and drive improvements in past-due metrics.
- Participate in cross-functional process-improvement projects.
- Fully document new and existing processes; update standard operating procedures (SOPs) promptly.
- Communicate credit department policies, procedures, and best practices across the organization.
- Build and maintain strong relationships with internal/external customers and suppliers.
- Maintain accurate credit & collections files and electronic notes for every customer account.
- Keep customer billing information up to date in the accounts-receivable ledger and ERP system.
- Ensure full compliance with internal audit requirements, company policies, and relevant regulations.
Required Qualifications
- Degree in finance, Accounting, Business Administration, or related field.
- Minimum 2-3 years of hands-on experience in accounts receivable, collections, and dispute management.
- Strong written and verbal communication skills in English.
- Proficiency with Microsoft Excel (pivot tables, VLOOKUP) and ERP systems (SAP, Oracle, or similar).
- Analytical mindset with excellent attention to detail and problem-solving skills.
- Ability to work the 06:00 PM03:00 AM IST shift.
- Customer-focused, collaborative team player.
