ORM Executive

Location:MIDC, Andheri East, Mumbai

Employment Type:Full-Time (contract)

Work Schedule: 5 Days a Week (Rotational Offs)

Process Timings: Rotational shifts, including night shifts

Only apply if you can join immediately (within a week), & Only Mumbai Candidates

About WhizCrow

WhizCrow is a global Brand Authority Management agency. We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape.

About the Role

We are looking for experienced ORM Executive ( Online Reputation Management) to join our global team. You will be supporting international customers through email, chat, and other online support channels. The ideal candidate is tech-savvy, adaptable, and quick to learn new systems, with the proven ability to manage multiple tasks efficiently in a dynamic environment. Prior experience in customer support.

You will take ownership of resolving customer challenges and technical issues across a variety of channels, ensuring our clients receive timely, professional, and effective support. Strong communication skills and attention to detail are crucial.Any interest in sports will be an added value.

This role requires excellent written English skills, attention to detail, and the ability to communicate effectively with global customers.

Key Responsibilities

• Manage customer queries and issues via email, chat, and social media with accuracy and professionalism.
• Document all customer interactions and solutions comprehensively.
• Collaborate with internal teams to handle escalations or complex technical challenges.
• Drive customer satisfaction while meeting SLAs for response and resolution time.
• Use Google Docs, Excel/Sheets, and Google Slides to analyze response metrics and present basic reputation reports.
• Managed brand presence and engagement across key digital platforms including Reddit, Trustpilot, App Store, and Google Play Store.
• Manage reports, documentation, and any other related tasks that are assigned from time-to-time.
• Offer multilingual support, if applicable, to enhance customer experience.

Requirements

• Minimum 1- 2 years of hands-on experience in customer support, including email, chat and other online channels.
• Ability to learn new technologies quickly, adapt to evolving processes, and multitask under pressure.
• Customer-centric approach with an emphasis on empathy and efficiency and providing resolution.

Why Join WhizCrow

• Work with a leading Brand Authority Management agency with a global presence.
• Opportunities for career growth and continuous skill development.
• Competitive salary and performance-based incentives.
• A collaborative and dynamic work environment.
• Exposure to international clients and multilingual customer engagement opportunities.
• Health Insurance Cover
• Cross-Project Exposure

Remuneration -INR 2.5lacs - 4lacs per annum

To Apply: Send your resume to [Confidential Information] with the subject line ORM Executive Application [Your Name].