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Job Title: Social Media & Reputation Specialist
Quick Overview
We are seeking a Social Media & Reputation Specialist responsible for managing our brand's voice and service on key social platforms. You will handle customer inquiries, complaints, and mentions on Twitter (X), Facebook, and Instagram, ensuring swift and positive resolution. Ideal for candidates with high-volume response experience from BPOs or major tech companies.
Key Responsibilities
Customer Response: Monitor and deliver prompt, on-brand responses to customer inquiries and complaints across Twitter (X), Facebook, and Instagram.
Reputation Management (ORM): Track social sentiment, identify emerging trends, and escalate critical brand issues immediately.
Reporting: Use Google Docs, Excel/Sheets, and Google Slides to analyze response metrics and present basic reputation reports.
Must-Haves
Experience: 1-2 years in social media response or community management.
Background: Experience from a BPO or similar high-volume service environment (e.g., companies like ByteDance, Accenture).
Skills: Excellent written communication and proficiency in basic data tools (Excel/Sheets, Slides).
We are glad to introduce our self as JAI HR Management Consultancy Services (Andheri East) leading recognized and registered recruitment agency headed by Mrs. Nirmala James with experience of more than 16 years in recruitment industries.
Having a team of 26 Senior Consultants with more than 10 Years experience in recruitment industry and recruited many candidates to different industries.
We have already recruited more than 10,000 Candidates to big Corporate’s, MNC’s, Private limited Company, Public Limited companies for different positions.
Job ID: 132245155
