Order to Cash Operations Associate

Job Description: Order to Cash Operations Associate

Skill Required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What Would You Do

As part of our Finance Operations vertical, you will help us manage the end-to-end process that begins with customer inquiry, sales orders, and progresses through delivery and invoicing. You will focus on optimizing working capital, providing real-time visibility, managing revenue and cash flow, and streamlining billing processes. The role will require you to understand and manage cash application processes, handle unapplied cash, reconcile suspense accounts, and process payments from receipt to finalization.

The Collections Operations team is responsible for managing collections and disputes, including:

• Debt collection and reporting on aged debt
• Bad debt provisioning
• Trade promotions
• Performing cash reconciliations

You will follow up on missing remittances, prepare accurate refund packages, and ensure that all collection activities are recorded consistently according to client processes. You will also be responsible for meeting process requirements and key performance targets, while ensuring compliance with internal controls, standards, and regulations.

What Are We Looking For

• Key Responsibilities:
• Manage collections and disputes, including debt collection, aged debt reporting, and bad debt provisioning.
• Handle trade promotions and ensure accurate cash reconciliations.
• Follow up on missing remittances and prepare refund packages to be supplied to clients.
• Record all collection activities in line with the client's process, ensuring accuracy and consistency.
• Ensure compliance with internal controls, standards, and regulations.
• Strive to meet key performance targets and deliver process requirements.
• Roles and Responsibilities:
• Solve routine problems using established guidelines and precedents.
• Interact primarily with your team and direct supervisor.
• Receive detailed to moderate instructions on daily tasks and new assignments.
• Make decisions that impact your own work and contribute to the team's overall goals.
• Work as an individual contributor, focusing on a predetermined, specific scope of work.
• Working Hours: The role may require working in rotational shifts.

Skills & Qualifications:

Educational Requirement: Any graduation (Bachelor's degree).

Experience: 1 to 3 years in an Order to Cash environment, particularly with collections, cash applications, and reconciliations.

Core Skills:

• Strong understanding of collections processes and cash applications.
• Ability to reconcile suspense accounts and process unapplied cash.
• Knowledge of debt collection practices and aged debt reporting.
• Familiarity with internal controls, compliance, and regulations.
• Excellent communication skills and the ability to record and manage activities consistently.
• Attention to detail and an ability to meet performance targets.

Additional Information:

• Career Growth: Accenture offers ample opportunities for learning and professional growth, with a supportive environment to advance in your career.
• Working Environment: This role is part of a dynamic and global team, where you can contribute to optimizing the order-to-cash process.