Order To cash Business analyst

The Business Analyst will support the OTC Foundation Program by capturing, documenting, and analyzing business processes, data, policies, and controls. The role ensures clarity and consistency in documenting the as-is and to-be states, supporting process simplification and standardization efforts through structured analysis.

Key Responsibilities:

• Develop project charters and value cases for assigned projects.
• Lead and manage assigned projects ensuring alignment with program objectives.
• Work with SMEs to gather, analyze, and document current process flows, controls, and pain points.
• Partner with external vendors, governance SMEs, service delivery teams, and cross-functional stakeholders.
• Facilitate discovery workshops with process owners/key stakeholders to align on objectives and improvement areas.
• Develop detailed process maps, playbooks, DTPs, and governance documents in accordance with GPO model and BPQMS standards.
• Document KPIs, metrics, and control standards for process measurement.
• Support SMEs in conducting gap analysis between current and future-state processes.
• Identify opportunities for simplification, elimination of non-value activities, and process harmonization.
• Perform risk and impact assessments for proposed changes.
• Maintain documentation repositories and ensure traceability across process improvements.
• Develop training materials for new standardized processes.

Skills & Experience:

• 5+ years in business analysis, process documentation, or operational excellence roles.
• Strong understanding of Order-to-Cash (OTC) processes end-to-end.
• Experience in business process modeling using Visio, ARIS, or equivalent tools.
• Strong analytical, documentation, and facilitation skills.
• Highly organized with strong attention to detail and follow-through.
• Experience working across global and cross-functional teams.