Order Specialist (Mechanical Engineer)

Company Description

LISEGA INDIA PRIVATE LTD, a part of the LISEGA group of companies established in 1964, is a global leader in industrial pipe support systems with German roots. With over 16,000 standardized products, LISEGA offers technical solutions for various industrial applications and has a worldwide network of specialists to cater to unique customer needs.

Order Management Engineer / Specialist is responsible for managing the entire order lifecycle, from receipt to fulfillment, ensuring timely and accurate processing of customer orders. This includes order entry, order tracking, Export document management, and communication with customers and internal teams

Key Responsibilities:

- Process customer orders accurately and efficiently

- Manage order status, including tracking and updating orders in the system

- Coordinate with Procurement team to ensure adequate material availability and stock levels

- Communicate with customers regarding order status, delays, or issues

- Collaborate with internal teams, such as sales, Production, and quality

- Manage the Export documentation and clearances.

- Investigate and resolve order discrepancies or issues if any

- Maintain accurate records and reports of order activity

- Identify opportunities for process improvements and implement changes as needed

- Ensure compliance with company policies and procedures

Requirements:

-Bachelor's degree in mechanical engineering, having 2-5 years of experience in order management, customer service, or related field

- Strong attention to detail and organizational skills-

- Excellent communication and problem-solving skills

- Ability to work in a fast-paced environment and meet deadlines

- Proficiency in order management software and systems (e.g., ERP)

Nice to Have:

- Experience in Import / Export

- Experience with inventory management and logistic

- Knowledge of accounting and finance principles

- Certification in Project management or related field

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