Order Management Specialist

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

In this role, as a Order Management Specialist you will be responsible for Order handling/ Execution and end to end resolution of Post sales customer requests and for the execution of warranty of Product / customer complaints/ dispute process in timely manner to ensure customer satisfaction.

The work model for the role is: #Li-Onsite.

This role is contributing to the ABB India, Smart Power for Electrification Business in Bangalore Region, India.

You will be mainly accountable for:

• Process and manage sales orders in SAP as per customer purchase orders, ensuring accuracy and full compliance with company policies and procedures.

• Handle order approvals, amendments, cancellations, and delivery schedule changes (prepone/postpone, block/unblock) based on customer requirements.

• Maintain a clear order backlog with confirmed commitments, promptly expedite orders, and coordinate with backend teams to meet delivery timelines.

• Resolve customer and FES inquiries effectively, ensure timely documentation for smooth shipments, and act as a key interface for customer support.

• Maintain error-free order (EFO) performance by performing root cause analysis, tracking and reporting KPIs, and keeping order management processes and SOPs documented.

Qualifications for the role:

• Minimum of 5 years of experience in Order Management or Operations Management roles.

• Diploma in Electrical & Electronics Engineering or equivalent qualification.

• Solid knowledge of ERP systems, particularly SAP, along with experience in SFDC tools.

• Proficiency in Microsoft Office applications, especially Word and Excel.

• Effective communication skills with the ability to collaborate with customers and internal stakeholders across all levels.

• Solid organizational skills with the ability to manage one's own workload amid shifting priorities and adjust to new processes and policies.

• Experience in problem-solving methodologies, willingness to travel as required, and ability to promote best practice sharing across the team.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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