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- Home
- India Operations Partner
- Tariff Analysis
- Freight Audit
- Services
- How We Work
- Blog
- Contact
- Careers
- Download the Sample Report
- Schedule a Discussion
Career
Order Management Executive
Career
Order Management Executive
Career
Order Management Executive
Location: Thiruvananthapuram, Kerala
Experience: 2-3 years
Job Overview
The Order Management Executive is responsible for overseeing the complete order lifecycle — from order receipt to fulfillment and delivery — ensuring accuracy, timely processing, and seamless coordination between customers, warehouses, and vendors. This role ensures operational efficiency, customer satisfaction, and minimal order discrepancies for retail and e-commerce businesses.
Key Responsibilities
- Process and validate daily customer orders across multiple platforms (Shopify, WooCommerce, Amazon, Flipkart, etc.).
- Coordinate with vendors, warehouses, and logistics partners for timely dispatch and delivery.
- Monitor inventory levels, flag low-stock items, and update product availability.
- Handle order modifications, cancellations, and return requests with accuracy.
- Ensure smooth communication between customer service, warehouse, and finance teams.
- Maintain reports on daily order flow, returns, and shipment performance.
- Troubleshoot issues related to delayed or incorrect shipments and resolve vendor discrepancies.
- Support billing, invoicing, and payment reconciliation related to order processing.
- Maintain records of all order and return transactions in ERP or CRM systems.
Required Skills
- Strong understanding of e-commerce platforms (Shopify, WooCommerce, Amazon Seller Central).
- Proficient in MS Excel / Google Sheets for reporting and tracking.
- Excellent communication and coordination skills (internal & external).
- High attention to detail and strong organizational skills.
- Knowledge of order management systems (OMS) and inventory software is preferred.
- Ability to multitask and handle time-sensitive operations.
Experience Required
- 2–3 years of experience in order management, e-commerce operations, or supply chain coordination.
- Prior experience with B2C or D2C brands is an added advantage.
Educational Qualification
- Bachelor's Degree in Business Administration, Commerce, Supply Chain, or related fields.
- MBA (Operations or Supply Chain) preferred but not mandatory.
Apply Now
Location: Thiruvananthapuram, Kerala
Experience: 2-3 years
Key Responsibilities
- Process and validate daily customer orders across multiple platforms (Shopify, WooCommerce, Amazon, Flipkart, etc.).
- Coordinate with vendors, warehouses, and logistics partners for timely dispatch and delivery.
- Monitor inventory levels, flag low-stock items, and update product availability.
- Handle order modifications, cancellations, and return requests with accuracy.
- Ensure smooth communication between customer service, warehouse, and finance teams.
- Maintain reports on daily order flow, returns, and shipment performance.
- Troubleshoot issues related to delayed or incorrect shipments and resolve vendor discrepancies.
- Support billing, invoicing, and payment reconciliation related to order processing.
- Maintain records of all order and return transactions in ERP or CRM systems.
Required Skills
- Strong understanding of e-commerce platforms (Shopify, WooCommerce, Amazon Seller Central).
- Proficient in MS Excel / Google Sheets for reporting and tracking.
- Excellent communication and coordination skills (internal & external).
- High attention to detail and strong organizational skills.
- Knowledge of order management systems (OMS) and inventory software is preferred.
- Ability to multitask and handle time-sensitive operations.
Experience Required
- 2–3 years of experience in order management, e-commerce operations, or supply chain coordination.
- Prior experience with B2C or D2C brands is an added advantage.
Educational Qualification
- Bachelor's Degree in Business Administration, Commerce, Supply Chain, or related fields.
- MBA (Operations or Supply Chain) preferred but not mandatory.
Apply Now
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