Order Fulfilment Specialist

Job Description

The Order Fulfillment Specialist 40 is responsible for implementing sales orders diligently to ensure timely delivery of ordered goods to the customer, working under general supervision. The role coordinates manual and automated sales orders, ensuring oversight across various channels, including returns, for comprehensive management of the process. The role prioritizes addressing non-standard flows swiftly to guarantee timely order fulfillment. The role keeps stakeholders informed with transparent and up-to-date information on sales activities. The role ensures efficient processing and accurate record-keeping, with a focus on exception management and proactive issue resolution to maintain smooth operations, managing the administrative flow of all sales orders, from intake to recognition.

Job Responsibilities:
u2022 Coordinates and ensures the creation of manual sales orders and monitor automated ones across multiple channels, including return flow, ensuring comprehensive oversight of the entire sales order process.
u2022 Addresses non-touchless and one-time-right flows to guarantee fulfillment of these orders, focusing on swiftly resolving root causes to enhance overall efficiency.
u2022 Monitors regularly on order receipts and status, providing transparent and up-to-date information on sales activities to support informed decision-making.
u2022 Guides the execution of the administrative flow of all types of sales orders, from intake to recognition, ensuring smooth and efficient processing and maintaining operational continuity.
u2022 Monitors the sales order flow closely, emphasizing exception management and promptly addressing any issues that arise to maintain seamless operations and operations integrity.
u2022 Engages with internal departments to resolve issues and seek clarifications, contributing to the maintenance of clean and accurate sales order records, and fostering effective interdepartmental collaboration.
u2022 Ensures smooth handling of requests in accordance with established procedures, including creating approved product return orders, managing credits and debits, and processing free-of-charge transactions, ensuring precise and timely execution.
u2022 Communicates proactively with internal departments to prevent escalations and ensure timely resolution of issues, leveraging knowledge of order management procedures and logistics processes.

Minimum required Education:
High School Diploma, Vocational Education/ Bachelor's Degree in Business Administration, Supply Chain, Operations or equivalent.

Minimum required Experience:
Minimum 2 years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.

Preferred Skills:
u2022 Supply Chain Management (SCM)
u2022 Troubleshooting
u2022 Enterprise Resource Planning (ERP) Systems
u2022 Order Management Software
u2022 Data Analysis & Interpretation
u2022 Business Acumen
u2022 Data Management
u2022 Documentation & Reporting
u2022 Customer Relationship Management (CRM) Software
u2022 Order Fulfillment

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companyu2019s facilities.
Field roles are most effectively done outside of the companyu2019s main facilities, generally at the customersu2019 or suppliersu2019 locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .