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Oracle Fusion Cloud SCM Technical - Senior Consultant

Oracle
Bengaluru
5-10 Years
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Job Description

Key Responsibilities:

  • Gather requirements from business partners and translate functional needs into technical/functional specifications for Oracle SCM Cloud modules.
  • Provide customer service support including tracking, diagnosis, replication, troubleshooting, and resolution of critical cases.
  • Take ownership of customer issues and follow through on all assignments.
  • Support incident management and triage functional/technical issues; prioritize and escalate business-critical problems.
  • Assist with SaaS configuration and administration: workflows, business rules, roles, approvals, reports, data security, etc.
  • Manage Service Requests (SRs) with Oracle, including ticket creation and lifecycle management.
  • Analyze impact of quarterly updates, perform UAT/regression testing, and communicate risks or changes to the business.
  • Monitor and support integrations, inbound/outbound APIs, file flows, and Oracle Integration Cloud (OIC)/OFS.
  • Maintain up-to-date documentation, FAQs, quick guides, and process manuals.
  • Advocate for user satisfaction and recommend improvements for recurring issues.
  • Ensure compliance with data privacy and Oracle/organizational policies, and promote SaaS best practices.

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Software Engineer/Programmer
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Oracle

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world.

Job ID: 130143697

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Last Updated: 24-10-2025 09:08:06 AM
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