Oracle Fusion B2B Service Cloud Professional

• Implement Oracle Fusion B2B Service Cloud across all phases including analysis, design, development, testing, deployment, and training.

• Configure and customize Oracle Service Cloud components such as objects, fields, layouts, validations, and workflows.

• Manage service request management and knowledge management processes within Oracle Fusion applications.

• Work on Groovy scripting for business logic customization and workflow automation.

• Handle integrations between Oracle Fusion B2B Service Cloud and external systems.

• Develop and maintain OTBI reports for business insights and decision-making.

• Support contract and asset management functionalities within the service cloud environment.

• Collaborate with clients in a customer-facing role to gather requirements and deliver solutions.

• Participate in testing cycles and ensure quality delivery of configured solutions.

• Provide end-user training and documentation for implemented solutions.

• Work across Agile project environments ensuring timely delivery of milestones.

• Ensure continuous improvement and optimization of service cloud processes.