Job Title: Oracle Service Consultant (Oracle Field Service Specialist)
Hours: Full time (40-hours per week)
Location: Remote – India
Industry: IT Consultancy
We are seeking an experienced Oracle Service Consultant with deep expertise in Oracle Field Service (OFS) and a strong foundation in service operations and industry best practices. This role is ideal for a consultant who brings depth of product knowledge, domain expertise, and the ability to translate complex business requirements into scalable, high-performing Oracle service solutions.
You will work closely with business stakeholders, solution architects, and technical teams to design, implement, optimize, and support Oracle service and field service solutions that drive operational efficiency, customer satisfaction, and measurable business outcomes.
About Enigen
Enigen are a multi award winning consultancy, focused on Oracle applications and Cloud Infrastructure. We help our clients with advisory, design, implementation and support, to deliver successful change and impactful business outcomes to our customers across EMEA.
Key responsibilities include:
Functional & Domain Leadership
- Lead business process discovery and requirements gathering for service management and field service operations
- Provide domain expertise across service operations including:
- Field service scheduling and dispatch
- Workforce management
- Mobile workforce enablement
- Asset and service lifecycle management
- Service logistics and parts management
- SLA, entitlement, and contract management
- Translate business needs into scalable Oracle Service and Oracle Field Service solutions
Oracle Field Service (OFS) Expertise
- Design, configure, and implement Oracle Field Service solutions
- Lead OFS implementations including:
- Capacity and routing configuration
- Work zones and resource management
- Forecasting and demand planning
- Activity types, workflows, and business rules
- Mobility and technician experience optimization
- Optimize scheduling performance, route optimization, and field productivity
- Integrate OFS with Oracle Fusion Service / Oracle CX / Oracle ERP and external systems
Solution Design & Delivery
- Act as functional lead on Oracle Service and Field Service projects
- Partner with technical teams on integrations, data models, and architecture
- Support UAT, go-live readiness, and post-production optimization
- Ensure solutions align with enterprise architecture, security, and compliance standard
Advisory & Stakeholder Engagement
- Serve as a trusted advisor to business leaders and operational stakeholders
- Provide best-practice guidance based on industry standards and Oracle product capabilities
- Deliver workshops, demos, and solution walkthroughs
- Contribute to solution roadmaps and continuous improvement initiatives
Experience required:
- 5+ years in service operations, field service transformation, or service technology consulting
- 3+ years of hands-on experience with Oracle Field Service (OFS)
- Proven experience delivering Oracle service-related implementations
- Experience working in enterprise or complex operational environments
Product & Technical Knowledge
- Deep functional knowledge of Oracle Field Service
- Strong understanding of Oracle Service / Oracle CX Service modules
- Experience with:
- Scheduling and routing engines
- Workforce optimization
- Mobile workforce solutions
- Service process automation
- API and integration concepts
Domain Expertise
- Strong understanding of service industries such as:
- Utilities
- Telecom
- Manufacturing
- Energy
- Healthcare services
- Field engineering services
- Expertise in operational KPIs, SLAs, and service performance metrics
Preferred qualifications:
- Oracle certifications (OFS, Oracle CX, Oracle Cloud)
- Experience with Oracle Integration Cloud (OIC)
- Experience in large-scale digital transformation programs
- Consulting background (system integrator, advisory, or enterprise consulting)
What we offer
- A collaborative environment with opportunities for growth and mentorship.
- Involvement in innovative cloud and SaaS transformation projects.
- Flexible working options and supportive team culture.
- Competitive compensation up to 15 LPA and professional development support.
