Job Description

Job Description:

Client Ownership, Engagement & Delivery
7+ years of experience in Oracle Field Service, including contribution to multiple successful implementations and post-go-live engagements
Act as the primary point of contact and trusted advisor, owning customer relationships and overall service delivery engagement
Lead communication across business and technical stakeholders, driving clarity, alignment, and confidence in solution delivery
Operate as a functional and technical expert, proactively identifying optimization opportunities, new features, and efficiency-driven enhancements
Own requirement discussions, solution design, and roadmap alignment based on customer business processes and field operations needs
Collaborate with customers on business requirements, solution architecture, and design decisions, while independently driving configuration and customizations
Serve as a liaison between sales, business, and technical teams, ensuring alignment across pre-sales and delivery phases
Independently manage multiple customer environments, ensuring continuity, responsiveness, and accountability across engagements
Own the complete lifecycle: requirement discovery, configuration, routing optimization, testing, deployment, and production rollout
Drive continuous improvements aligned with customer KPIs, including SLA adherence, workforce productivity, and service quality
Troubleshoot and resolve complex issues across routing, mobility, and integration layers using structured RCA and clear stakeholder communication
Coordinate across internal teams and customer stakeholders to ensure seamless execution, faster issue resolution, and high service reliability
Stay current with periodic platform releases and drive adoption of new features and best practices within customer environments
Drive integration design and execution between Oracle Field Service and external systems such as CRM, ERP, and service platforms
Ensure adherence to best practices in configuration, integration, security, and overall solution governance
Technical Expertise & OCC Execution
Demonstrate strong hands-on experience in implementing Oracle Field Service modules, including Forecasting, Scheduling, and Routing, to support optimized field operations
Analyze and optimize field service workflows, ensuring seamless alignment with business processes and efficient utilization of platform capabilities
Configure and manage Oracle Field Service components such as forms, workflows, triggers, and field updates to support dynamic business requirements
Design and implement integrations using REST APIs, enabling seamless connectivity between Oracle Field Service and other CX or enterprise applications
Apply strong understanding of CRM principles to manage customer expectations, handle feedback, and drive a positive customer experience
Demonstrate strong techno-functional expertise in proposing and designing optimal solutions, with end-to-end ownership of customizations and integrations across Oracle Field Service implementations
Leverage working knowledge of adjacent service domains such as inventory management, order management, depot repair, and maintenance management to enhance solution design
Drive integration alignment across broader CX platforms, including Engagement Cloud, to enable end-to-end service processes
Apply strong programming and code review capabilities to ensure scalable, maintainable, and high-quality solution delivery
Utilize cloud architecture principles and data migration strategies to support scalable and efficient implementations
Extend platform capabilities through workflows, reports, APIs, and robust error handling mechanisms

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Principal Consultant - Oracle Field Services Client Services