Ops Lead

Han Digital Solution

Hyderabad

8-13 Years

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Posted 13 hours ago
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Job Description

Key Responsibilities

Client & Business Consulting

Act as a primary point of contact for clients and internal stakeholders across assigned programs
Build and sustain strong client relationships to ensure service excellence
Identify operational gaps and improvement opportunities in underperforming programs
Provide consultative support to enhance efficiency, quality, and business outcomes

Team Management & Leadership

Lead, mentor, and develop managers and specialists across horizontal functions such as Quality, Training, and Process Improvement
Foster a high-performance culture focused on accountability, collaboration, and continuous learning
Support succession planning and capability building within teams

Solutioning & New Business Support

Lead solutioning initiatives for new and existing business opportunities
Design scalable operational frameworks aligned with client expectations and organizational goals
Collaborate with cross-functional leaders during transition and implementation phases

Performance Management & Analytics

Track and analyze KPIs related to quality, productivity, efficiency, and customer satisfaction
Identify trends and risks using data and analytics
Drive data-backed decisions and corrective action plans to improve performance

Process Improvement & Cost Optimization

Champion continuous improvement initiatives using lean and best-practice methodologies
Streamline processes to improve efficiency and reduce operational costs
Ensure standardization and compliance across programs

Collaboration & Adaptability

Work closely with senior leadership and cross-functional teams to achieve business objectives
Adapt to evolving business needs and take on additional responsibilities as required

More Info

Job Type:

Permanent Job

Industry:

Consulting, Professional Services

Role:

VP - Operations /COO

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Han Digital Solution

Data & Strategy for your Talent, Market, R&D, and Growth Founded in 2003, Han Digital offers suite of strategic consulting and talent advisory to Fortune500 customers across Software/IT, BFSI, Semicon, Telco, Healthcare, and Engineering verticals. Our expertise spans Global Talent Intelligence, Market Research, GenAI Data Solutions, GCC Programs, Strategic Consulting, Executive Search and Talent Solutions. Our Core Focus Areas: 1.Global Capability Centers (GCCs), ER&D, and IT Pioneers: We offer a comprehensive strategic consulting suite for GCCs, ER&D, IT players, and tech startups in India, the Philippines & emerging ITBPM markets to scale and transform their businesses. 2.AI/MLOps Data Solutions: We empower GenAI players with all data annotation, content moderation, image sourcing, and data labeling, to enhance customer agility and innovation. 3.Executive Search and Hiring Solutions: Our executive search, specialized niche skill hiring and staffing cater specifically to the IT-BPM industry, helping you to find and hire the right talent. 4.Industry Research: We benchmark and provide custom market research to solve complex business problems related to the market, competition and growth. Why Han Digital •Proven Expertise: 20 years of expertise in talent intelligence and tracking over 15,000 niche technology skills. •Innovative Solutions: Offering scalable AI/MLOps data solutions to drive innovation and elevate customer experiences in the future of GenAI. •Hiring Partnerships: Yearly over 100,000 candidates and 5,000 job roles handled, helping niche technology and semiconductor hiring for Fortune 500 customers. Our Commitments to Excellence: At Han Digital, we believe in staying ahead of market trends through proven domain expertise and strong thought leadership.

Job ID: 139067419

Jobs by Skill - IT