Teleperformance is Hiring Team Lead Operations (Technical Process) || Gurgaon
- Process: Technical Support
- Shift: Rotational Shifts
- Week Off: Rotational
What You'll Do:
- Lead a team of technical support advisors & drive performance metrics
- Manage day-to-day operations, SLA delivery, NPS & quality enhancement
- Coach, mentor & develop team members through regular feedback & training
- Handle escalations & ensure best-in-class customer experience
- Prepare performance reports & analyze data for improvement opportunities
- Collaborate with cross-functional teams for seamless operations
What We're Looking For:
- Minimum 2+ years experience as a Team Leader in a Technical/Contact Center process
- Strong communication, team management & analytical skills
- Ability to motivate teams & deliver results in a high-performance environment
- Experience in handling KPIs such as AHT, CSAT, SLA & Quality
