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Foundever

Operations Team Lead

Foundever
Mumbai
1-6 Years

This job is no longer accepting applications

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  • Posted 4 months ago

Job Description

Role & responsibilities

  • Education : HSC /Grad
  • Experience : Minimum 1 year of experience as a TL on paper
  • Process : Experience in Voice Process is mandatory (International)
  • Candidate should be from Hospitality / Travel background
  • Background : BPO Experience
  • Shift Window : US Shifts (6:30pm-6:30am)
  • Week/offs : Any 2 days in a week
  • Location : Andheri (Chandivali)
  • Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
  • Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage ,Schedule Adherence ,Login Hours Breaks ,CSAT, DSAT ,AHT Quality Bottom Quartile Management, NPS
  • Notice Period: Immediate joiners only

More Info

Job Type:
Permanent Job
Industry:
Customer Service
Role:
Team Leader
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter. Go further with Foundever™ Are you ready to move your career forward At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. Vision: Create Your Best Moments

Job ID: 109145171

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Last Updated: 06-08-2025 02:06:39 PM
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