Operations Support Executive

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Job Description

Job Description For Operations Support Executive

Experience: 0- 1 year

Job Location: Bengaluru

Key Roles & Responsibilities

Provide professional customer support in English, Hindi, and Bangla through calls, emails, and other communication channels
Handle client billing coordination and bill collection, including follow-ups and basic reconciliation
Deliver Level 1 (L1) support and act as a backup support resource when required
Coordinate and liaise with internal employees and departments to resolve customer queries and operational issues
Liaise with vendors to manage service-related, operational, and support requirements
Maintain accurate records, documentation, and reports related to support and billing activities
Ensure adherence to company policies, processes, and service-level agreements (SLAs)
Escalate issues appropriately and follow up until closure

Required Skills

Required Skills & Competencies: