Key Responsibilities
- Reconciliation Operations
- Perform daily and periodic reconciliations across Credit Card and UPI transaction systems.
- Support GL accounting reconciliation including monitoring of receivables, settlement and fee accounts.
- Prepare and validate GEFU/TTUM files for settlement postings.
- Identify reconciliation breaks, mismatches or exceptions and coordinate with internal technology, finance, and operations teams for resolution.
- Maintain reconciliation trackers and ensure timely closure of identified discrepancies
- Dispute and Chargeback Processing
- Manage end-to-end dispute and chargeback processing for credit card and UPI transactions as per network and regulatory guidelines.
- Coordinate with partner banks, card networks, and payment gateways to track and resolve disputes within defined timelines.
- Maintain dispute logs, track TAT adherence, and assist in identifying recurring operational issues.
- Banking Partner Coordination
- Act as a point of contact for operational queries from banking partners.
- Support partner banks during reconciliation reviews, issue resolution, and operational reporting.
- Escalate operational issues internally to ensure timely resolution and SLA adherence.
- Controls & Compliance
- Ensure operational processes adhere to RBI, NPCI, and card network guidelines related to settlements, reconciliations, and disputes.
- Maintain accurate documentation for operational processes and ensure audit readiness.
- Support implementation of process improvements and automation initiatives.
- Reporting & Operational Tracking
- Prepare daily reconciliation reports, operational trackers, and exception reports.
- Support management reporting and MIS related to transaction processing, disputes, and reconciliation status.
- Assist in root cause analysis for recurring operational breaks.
Required Educational Qualification
- Graduate/Postgraduate in Commerce, Finance, or related field.
Required Experience
- 2-4 years of experience in fintech, banking operations or payment processing environments.
- Exposure to card operations, UPI transactions, or payment systems preferred.
- Experience in reconciliation processes, settlement files or dispute management.
Required Skills & Competencies
- Basic understanding of cards and UPI transaction lifecycle.
- Proficiency in Excel and reconciliation analysis (SQL exposure is a plus).
- Strong analytical and problem-solving skills.
- Effective communication and coordination across internal teams and banking partners.
- Ability to work in high-volume transaction environments with attention to detail.
Our Story
At Vegapay, we are revolutionizing the financial landscape by enabling banks and financial institutions to digitize their financial infrastructure. Our innovative credit suite, equipped with a wide range of modules and no-code configuration, empowers businesses to design, deploy, and manage their credit programs seamlessly. From card management systems to loan origination and management, we provide comprehensive tools to build cutting-edge financial asset products.
Founded in 2022 by Gaurav Mittal, Himanshu Agrawal and Puneet Sharma, the startup is a B2B digital lending and Card Management Platform. Vegapay's vision is to liberate financial institutions and fintech enterprises from every technical barrier which hinders offering a lending programme.
Meet the Team
Gaurav Mittal - Gaurav is the Co-Founder and the CEO of the company. He is having more than 20 yrs of experience and has worked with organisations like Zeta, Matchmove, MasterCard, Amex and ICICI Bank.
Himanshu Agrawal - Himanshu is the Co-Founder and the Head of Technology. He is from IIT Kanpur and has more than 14 yrs of experience working with organisations like Amazon and DE Shaw.
Puneet Sharma - Puneet is the Co-Founder and the Head of Product. He is from IIT Roorkee and has more than 10 years of experience working with organisations like BharatPe, Avail Finance
