Operations Manager

The Operations Manager is responsible for driving revenue growth, profitability, operational efficiency, and strategic expansion across all centres. The role ensures that centres achieve their Annual Operating Plan (AOP) targets, maintain EBITDA profitability, and deliver a high-quality student experience, while ensuring alignment between marketing, admissions, academic delivery, and centre administration.

The Operations Manager acts as the business owner for centre performance, overseeing admissions pipelines, program success, cost management, and operational excellence

We are looking for a results-driven Operations Manager to lead multi-centre performance, drive revenue growth, and ensure operational excellence across all centres.

Key Responsibilities:

Own P&L, revenue growth, and EBITDA across centres

Drive enrollments across programs (Hybrid, ISP, Tuition, Govt Exams, Skill Programs)

Execute Annual Operating Plan (AOP) and monitor performance metrics

Optimise admissions funnel & lead conversion (2530% target)

Manage centre operations, costs, and budgets efficiently

Lead offline marketing & partnerships to boost lead generation

Ensure high student satisfaction & service quality

Oversee infrastructure, admin, and SOP compliance

Drive program performance, occupancy, and expansion initiatives

Key Metrics:

100%+ revenue target achievement

Strong EBITDA & cost control

3x marketing ROI

85% student satisfaction

What We're Looking For

Strong experience in multi-centre operations & P&L management

Expertise in business growth, admissions, and marketing alignment

Data-driven leader with strong execution and team management skills