About This Role
Wells Fargo is seeking a Operations Manager.
In This Role, You Will
- Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
- Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
- Engage stakeholders and internal partners associated within the Operations area
- Work independently on moderately complex issues and projects
- Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
- Provide training, performance, evaluation and coaching of less experienced team
- Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
- Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
- Provide responsibility for budget and financial performance
- Collaborate and influence all levels of professionals including more experienced managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications
- 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
Desired Qualifications
- 4 years of people management experience, 4 years of team handling exp.
- 4 years of managerial experience.
- Hands-on SME Experience in Wholesale Lending Operations is preferable
- Knowledge on MS Office Tools (Excel, PPT, Access) is an advantage
- Excellent communication and presentation skills
- Strong interpersonal skills along with analytical & problem-solving abilities
- Able to work under pressure and deliver within strict timelines
- Willing to continuously work in Night Shift (during core US hours)
- Lead BAU management during month-end and quarter-end/high volume days
- Knowledge of Budgeting & Capacity/Contingency planning
- Good and effective people management & engagement skills
Job Expectations
- Enable managing day-to-day BAU and Process along with escalations & KRI/KPIs
- Develop strategies to improve processes, ensure functions meet regulatory guidelines in terms of risk & compliance
- Effectively engage stakeholders and internal/external partners associated within the Operations area
- Identify, develop & strategize work rules and guidelines for staff to carry out their work duties
- Ensure timely and effective capacity planning for uninterrupted BAU & Service Delivery
- Work independently on moderately complex issues, MI reporting and project deliverables
- Identify/enable identification of opportunities for process improvement and risk & control development, escalate issues to Senior Leadership
- Help develop employee goals & objectives and assist/guide team to achieve them successfully
- Provide responsibility for budget and financial performance, act as a SPOC between Ops & Finance team
- Train/Mentor new joiners and existing employees in their professional journey via regular 1:1 and feedback sessions
- Provide valuable input to career pathing of individual employees and carry out performance evaluations
- Keep team members up-to-date and engaged via daily huddle/employee engagement activities
- Mentor and guide talent development of direct reports and assist Senior Leadership in hiring & retaining talent
Reference Number
R-508373
