Company Description
Luxury Cloud, a new brand of Travel Oyster India Pvt Ltd, has been a leader in the travel industry for over 27 years. Based in New Delhi, Luxury Cloud specializes in creating bespoke holidays and unforgettable travel experiences. With partnerships with premium global hotel chains like Four Seasons, Hyatt Prive, and Belmond, the brand has planned holidays to over 200 destinations across 65 countries, serving more than 20,000 travelers. Luxury Cloud caters to both leisure and business travelers, offering comprehensive services including air tickets, accommodations, visas, travel insurance, and event planning, while addressing individual client needs with professionalism and reliability.
Job Title: Operations Manager – Travel
Location: Okhla Phase 2
Experience Required: 4–7 years (with experience in handling luxury clients and hotel bookings)
Job Summary:
We are seeking an experienced Operations Manager – Travel who specializes in managing high-end travel experiences, with a strong focus on luxury hotel bookings and services for HNI/VIP clients. The ideal candidate should be detail-oriented, client-focused, and have excellent relationships with luxury hotel brands and travel partners.
Key Responsibilities:
1. Luxury Hotel & Travel Bookings:
- Handle domestic and international hotel bookings for high-end and VIP clients.
- Negotiate with luxury hotel chains for the best rates, upgrades, and complimentary services.
- Build and maintain relationships with 5-star and boutique hotel properties.
2. Itinerary Planning & Customization:
- Design and execute customized travel itineraries with luxury services, experiences, and logistics.
- Offer clients personalized experiences such as private transfers, exclusive tours, and special event access.
3. Client Communication & Coordination:
- Serve as a point of contact for all client travel requirements from inquiry to post-travel feedback.
- Maintain high levels of customer satisfaction by offering prompt support, accurate information, and premium service.
4. Vendor & Partner Management:
- Build a strong vendor network including DMCs, hotel partners, transport providers, and local concierge services.
- Ensure seamless coordination between all vendors for smooth travel execution.
5. Operations & Documentation:
- Manage booking confirmations, payment tracking, vouchers, invoices, and other travel documents.
- Maintain accurate records of client preferences, bookings, and follow-up schedules.
6. Crisis Management & On-Trip Support:
- Provide real-time assistance during travel disruptions or emergencies.
- Be available for urgent client requirements beyond office hours when needed.
7. Reporting & Strategy:
- Analyse trip feedback and client behaviour to improve services.
- Maintain reports on booking trends, client satisfaction, and partner performance.
Key Skills Required:
- Strong knowledge of luxury travel and premium hotel chains
- Excellent spoken and written communication
- Strong coordination and vendor negotiation skills
- Proficiency in travel management software (Amadeus, Galileo, etc.) and MS Office
- High attention to detail and client-first mindset
- Ability to handle pressure and multitask effectively
Qualifications:
- Bachelor's degree in Hospitality, Travel & Tourism, or related field
- Minimum 4 years of experience in travel operations, preferably with a luxury travel company or concierge service
