Operations Manager

Company Description

Transact Global is a leading outsourcing provider, offering end-to-end services across diverse industries such as healthcare, e-commerce, manufacturing, and hospitality. We specialize in customer support, back-office operations, business process services, automation, and industry-specific solutions. With expertise in areas like claims management, supply chain coordination, AI-driven chat and voice bots, and real-time surveillance, we deliver tailored solutions to meet client needs. Trusted by prominent companies including Britannia India, HDFC, Jockey India, 3M, Ramaiah Hospitals, and more, we are committed to driving operational excellence and customer satisfaction.

Role Description

We are seeking a full-time Operations Manager to join our Bengaluru office. In this on-site role, you will oversee daily business operations, optimize workflows, and ensure projects are delivered effectively and timely. Responsibilities include team management, process improvements, regular client engagement, performance monitoring, and ensuring compliance with company standards. Additionally, you will collaborate across departments to achieve organizational goals and lead initiatives for operational excellence.

Qualifications

• Proven leadership and management skills with the ability to motivate and lead teams effectively.
• Experience in process improvement, workflow optimization, and operations management.
• Strong organizational and project management skills to handle multiple priorities.
• Excellent communication and interpersonal skills to engage with clients and internal stakeholders.
• Proficiency in analyzing data and generating actionable insights for achieving performance metrics.
• Experience in business process services, automation, customer lifecycle management, or back-office operations is a plus.
• Bachelor's degree in business administration, Operations Management, or a related field is preferred.