Operations Manager

Job Summary

• Bachelor s degree preferred.
• 4+ years of experience as an operations specialist or similar role in an IT/ITES organization
• Collaborate with other departments ensuring seamless communication and integrated processes.
• Experience in project management and leadership.
• Lead efforts to improve operational efficiency and implement process enhancements.
• Excellent written and verbal communication skills.
• Strong problem-solving and time-management abilities.

• Operations Management
• Oversee and manage day-to-day operations for the Chennai site.
• Optimize operational processes and procedures to maximize efficiency while maintaining quality standards.
• Regularly track and report on operational performance metrics.
• Maintain policy and procedure documents.

• Process Implementation Improvement
• Execute the implementation of new processes and procedures successfully.
• Identify and implement ways to enhance employee experiences and maintain high engagement.

• Employee Relations Support

• Assist with employee onboarding and offboarding, ensuring a welcoming and positive experience.
• Respond to employee inquiries about HR policies, benefits, and general HR-related questions.
• Maintain accurate employee records, including attendance, leave requests, and contact information.

• Brand Marketing
• Support recruitment and marketing activities to increase our presence in Chennai.