Operations Manager

This role is for one of our clients

Salary range: Rs 1000000 - Rs 1500000 (ie INR 10-15 LPA)

Min Experience: 4 years

Location: Bengaluru

JobType: full-time

The Manager Operations will lead and scale end-to-end business operations for a work as a service organisation. This role typically involves execution of multiple large projects that could be field-based or remote execution across grey-collar domains. The ideal candidate brings strong execution rigour, delivery of results, the ability to build scalable operational systems, and proven experience managing large, distributed teams in a high-growth environment.

Requirements

PRIMARY RESPONSIBILITIES:

Operational Strategy & Execution: Develop and implement operational strategies aimed at enhancing efficiency, scalability, service quality, and cost optimization throughout business operations.

Translate business goals into well-structured operating plans that include clear accountability, governance, and measurable results.

Leadership & Team Management: Lead, mentor, and expand multi-tiered operations teams, including central operations, field leadership, and partner/vendor networks. Foster a culture of high ownership, performance, accountability, and collaboration.

Service Quality & Process Excellence: Create and enforce SOPs, quality frameworks, audits, and continuous improvement processes to consistently meet client SLAs and service standards. Conduct root cause analyses and develop corrective action plans to boost execution reliability.

Client Experience & Stakeholder Management: Take responsibility for client satisfaction by proactively handling escalations, enhancing communication, and ensuring consistent service delivery. Serve as the main operational liaison among clients, service providers, and internal teams.

Resource Planning & Deployment: Strategically plan and optimize workforce deployment, vendor capacity, geographic coverage, and operational infrastructure to fulfill business demand. Manage onboarding, performance, and productivity of service providers and partners.

Financial & Cost Ownership: Manage operational budgets and P&L, monitor expenses, and identify opportunities for cost efficiency and productivity improvements. Enhance unit economics while maintaining service quality.

Performance Management & Analytics: Establish, track, and report on key operational KPIs including productivity, quality, turnaround time, cost, and client satisfaction. Leverage data-driven insights to inform decisions and scale best practices.

Risk, Compliance & Governance: Detect operational risks and apply mitigation strategies to ensure uninterrupted business operations. Maintain compliance with relevant regulatory, legal, and industry standards.

Process Documentation & Enablement: Develop and upkeep comprehensive process documentation, SOPs, and playbooks for operations, field execution, and partner onboarding.

DESIRED EXPERIENCE:4 - 7 Years

FUNCTION:Project Management

DESIRED SKILLS:

Minimum of 4 years proven experience in B2B operations, field operations (including on-ground workforce deployment, territory management, vendor onboarding, service fulfillment, and quality audits), vendor management, and gig workforce operations, with strong negotiation and decision-making capabilities.

Exceptional analytical, problem-solving, and communication skills.

Solid leadership experience managing diverse and distributed teams, encompassing on-ground workforces and partner networks.

Proficiency in Microsoft Office Suite and familiarity with marketplace management and field operations tools.

Ability to multitask, adapt quickly, and perform effectively under pressure in a fast-paced and dynamic business environment.