Operations Manager

Job Description – Operations Manager

Position: Operations Manager

Company: Swtantra Retail Private Limited

Location: Okhla Phase 1, New Delhi

Industry: Apparel / Garments

Experience Required: 8+ Years

Employment Type: Full-Time

About the Role

Swtantra Retail Private Limited is looking for a dynamic and result-oriented Operations Manager with a strong background in apparel manufacturing and hands-on experience in managing e-commerce operations. The ideal candidate will be responsible for overseeing end-to-end production, inventory management, order fulfillment, vendor coordination, and operational efficiency to ensure smooth business operations and customer satisfaction.

Key Responsibilities

• Production & Manufacturing Operations
• Manage and monitor daily apparel manufacturing operations from sourcing to final dispatch.
• Coordinate with production, merchandising, quality, and warehouse teams to ensure timely order completion.
• Track production schedules and ensure adherence to delivery timelines.
• Identify process improvements to enhance productivity and reduce operational costs.
• Ensure compliance with quality standards and manufacturing best practices.

E-commerce Operations

• Oversee order processing across online marketplaces and D2C platforms.
• Ensure accurate inventory synchronization between warehouse and online sales channels.
• Monitor order fulfillment, shipping, returns, exchanges, and customer service coordination.
• Work closely with marketplace teams to maintain service-level agreements (SLAs).
• Analyze sales trends, stock movement, and operational performance metrics.

Inventory & Supply Chain Management

• Manage inventory planning, stock control, and replenishment.
• Coordinate with suppliers, vendors, logistics partners, and warehouses.
• Minimize stock discrepancies, excess inventory, and stock-outs.
• Monitor procurement and material availability for production requirements.

Team Management & Reporting

• Lead and supervise operations, warehouse, and support teams.
• Develop SOPs and ensure adherence across departments.
• Prepare operational reports, KPI dashboards, and performance analyses.
• Collaborate with management to achieve business growth and operational excellence.

Required Skills & Qualifications

• Minimum 8+ years of experience in apparel manufacturing operations.
• Mandatory experience in e-commerce operations and order fulfillment.
• Strong understanding of garment production processes, quality control, and supply chain management.
• Experience with inventory management and warehouse operations.
• Excellent coordination, planning, and problem-solving skills.
• Proficiency in MS Excel, ERP systems, and operational reporting.
• Strong leadership and team management abilities.
• Ability to work in a fast-paced retail and manufacturing environment.

Preferred Qualifications

• Bachelor's degree in Business Administration, Operations Management, Fashion Technology, Textile Management, or a related field.
• Experience working with online marketplaces such as Amazon, Flipkart, Myntra, Ajio, Shopify, or similar platforms.
• Knowledge of apparel sourcing, merchandising, and logistics operations will be an added advantage.

What We Offer

• Competitive salary based on experience and skills.
• Growth opportunities within a rapidly expanding apparel business.
• Collaborative and performance-driven work environment.
• Exposure to both manufacturing and e-commerce business operations.

• Interested candidates with a strong apparel manufacturing background and e-commerce operations experience are encouraged to apply.