Operations Manager

Company Description RKFM Services Pvt. Ltd. is a leading facility management company operating across India, delivering integrated services to commercial, retail, and institutional clients. The organization provides facility management, mall management, client engagement, and security services designed to enhance operational efficiency and reduce costs. With a team of experienced professionals, RKFM offers customized solutions that address the unique needs of each client. The company emphasizes innovation, reliability, and service quality, and views its people as key drivers of its success. RKFM's commitment to excellence and client satisfaction has established it as a trusted partner and industry leader.

Role Description The Operations Manager is a full-time, on-site role based in Bhubaneswar, responsible for overseeing day-to-day facility and service operations. This role includes planning and managing staff schedules, monitoring service delivery, and ensuring adherence to quality, safety, and compliance standards. The Operations Manager will coordinate with clients to understand their requirements, address service issues, and implement improvements that enhance efficiency and cost-effectiveness. The role involves supervising vendors and contractors, tracking operational KPIs, preparing reports, and supporting budget management. The Operations Manager will also contribute to process optimization, risk management, and team development to sustain high performance across all operations.

Qualifications

• Operational management skills, including planning, resource allocation, and performance monitoring.
• Experience in facility management, property operations, or related services, preferably in commercial or retail environments.
• Strong client relationship management skills, with the ability to communicate clearly and handle escalations professionally.
• Knowledge of safety, compliance, and security practices relevant to facility and mall operations.
• Ability to lead, mentor, and coordinate diverse teams, including on-ground staff and vendors.
• Proficiency in using MS Office and basic management software for reporting, scheduling, and documentation.
• Analytical and problem-solving abilities, with a focus on process improvement and cost optimization.
• Bachelor's degree in Business Administration, Facilities Management, Operations, or a related field; relevant professional certifications are an advantage.
• Prior experience in an operations or facility management leadership role and familiarity with PAN India operations is beneficial.