Operations Manager

We're Hiring | Operations Manager – Pan India

About Ode by Ridhira

Ode is one of India's fast-growing premium consumer-services brands and the wellness arm of Ridhira Group, with 40+ outlets across airports, luxury hotels, premium malls and high-street locations.

We operate our centres like high-performance retail businesses, with a strong focus on unit economics, SOPs, revenue growth, operational excellence and exceptional guest experience.

Position: Operations Manager – Pan India

Location: Hyderabad | Pan India Travel

Department: Operations

Industry: Salon / Beauty & Wellness (Kaya, VLCC, Oliva and similar brands with strong multi-outlet/regional operations experience)

Experience: 8–12+ Years

Role: Multi-Outlet Operations

Role Overview

We are looking for an experienced Operations Manager from the Salon / Beauty industry who has managed multiple outlets across India and has a proven track record in:

Revenue growth & business performance

Multi-outlet operations

Outlet profitability & P&L

Team productivity & performance

Customer experience

Operational excellence

The candidate will be responsible for driving the overall performance of multiple outlets, increasing revenue, improving profitability and ensuring consistent operational standards across locations.

Key Responsibilities

Revenue Growth & Business Performance

• Drive revenue growth across multiple outlets.
• Develop strategies to increase revenue, average bill value, customer frequency and membership sales.
• Improve performance of underperforming outlets through focused action plans.
• Drive upselling, cross-selling, packages and memberships.
• Monitor outlet-wise revenue, profitability and business KPIs.
• Identify new revenue-generation opportunities.

Multi-Outlet Operations

• Manage and oversee multiple salon outlets across Pan India.
• Conduct regular outlet visits and operational audits.
• Ensure adherence to SOPs, service standards and operational processes.
• Identify operational gaps and implement corrective actions.
• Ensure consistency in service quality and customer experience.

Team Management

• Lead Outlet Managers, Salon Managers, therapists/stylists and support teams.
• Set outlet-wise targets and monitor performance.
• Drive productivity, discipline and employee engagement.
• Identify training and manpower requirements.
• Develop strong outlet-level leadership teams.

Customer Experience

• Maintain high customer service standards across all outlets.
• Monitor customer feedback and complaints.
• Drive customer retention, repeat visits and membership growth.

Cost & Profitability

• Monitor outlet-level expenses and operational costs.
• Improve manpower productivity and resource utilization.
• Drive EBITDA and outlet profitability.
• Review outlet-wise P&L and identify margin improvement opportunities.

Expansion & New Outlet Launches

• Support new outlet launches across India.
• Lead manpower planning, recruitment, training and pre-opening activities.
• Establish operational SOPs for new locations.
• Ensure new outlets achieve operational readiness and revenue targets.

Who We're Looking For

Mandatory:

• 8–12+ years of experience in the Salon / Beauty industry.
• Strong experience managing multiple salon outlets.
• Pan India / multi-city operations experience preferred.
• Proven track record in revenue growth and outlet performance improvement.
• Strong understanding of P&L, profitability, team productivity and customer retention.
• Willingness to travel extensively across India.

Candidates without substantial Salon / Beauty industry experience will not be preferred.

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+91 73866 88223

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