Operations Manager

Essential Duties and Responsibilities

• Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
• Day-to-day operations
• People Management (Work Allocation, On job support, Feedback & Team building)
• Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
• Reports (Internal and Client performance reports)
• Work allocation strategy
• CMS 1500 & UB04 AR experience is mandatory.
• Span of control - 80 to 100
• Thorough knowledge of all AR scenarios and Denials
• Expertise in both Federal and Commercial payor mix
• Excellent interpersonal skills
• Should be capable to interact with US clients and manage escalations

Qualifications

• Graduate in any discipline from a recognized educational institute
• Good analytical skills and proficiency with MS Word, Excel and PowerPoint
• Good communication Skills (both written & verbal)

Skill Set

• Candidate should be good in Denial Management
• Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials.
• Ability to interact positively with team members, peer group and seniors.
• Demonstrated ability to exceed performance targets.
• Ability to effectively prioritize individual and team responsibilities.
• Communicates well in front of groups, both large and small.