About the Job
We are looking for a results-driven Manager Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.
Roles and Responsibilities
:Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets
.Team Leadership & Performance Management - Minimum team of 100+, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting
.Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations
.Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality
.
ISMS Responsibilitie
- s:Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Head
- s;Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objectiv
- e;Ensure the safeguarding of information in their possessio
- n;Accepts responsibilities for the operation and protection of information assets; a
- ndPerform the work as delegated by the by the Function He
ad
Desires Skills and Experien
- ce:Must have a telesales team size of 10
- 0 +Must have experience into B2C Outbound sales verti
- calExperience in Telesales or insurance sales (Health/Life/Travel) is highly desirab
- le.Must have experience into b2c telesales for outbound sales proce
- ss.Prior experience in managing large sales teams in a contact center environme
- nt.Familiarity with CRM tools and sales analytics platfor
- ms.Strong leadership and team management skil
- ls.Proven track record in B2C sales, tele-sales, and contact center operatio
- ns.Ability to analyze data, solve problems, and drive performance improvemen
- ts.Excellent communication (verbal & written) and interpersonal skil
- ls.High level of integrity, action orientation, and perseveran
- ce.Strong financial acumen and ability to manage & metri
- cs.Ability to handle sales pressure, motivate teams, and drive resul
ts.
What do we of
- ferOpportunity to earn good incent
- ivesEndless growth opportu
- nityGMC Group Medical Cove
- rageGroup Personal Accident Insur
- anceGrat
- uityWellness Programs Give back to society through
- CSRContinuous talent enhancement pro
- gramChildcare faci
- lityTax Saving flexi bene
fits
