Operations Manager / Operations Head

Job Title :- Operations Manager / Operations Head

Job Summary :-

The Operations Manager/Head is responsible for overseeing the organization's day-to-day operations and ensuring the seamless execution of projects from initiation to final handover. This role drives operational excellence by managing workflows, resources, budgets, and cross-functional teams while ensuring projects are delivered on time, within budget, and to the highest quality standards. The Operations Head also plays a key role in business growth, process improvement, and client satisfaction.

Key Responsibilities :-

• Operations Management:
• Oversee the complete operational workflow from project initiation to final handover.
• Develop and implement operational strategies, SOPs, and processes to improve efficiency.
• Ensure effective collaboration across departments to meet project timelines.
• Monitor daily operations and proactively resolve operational bottlenecks.
• Drive continuous process improvement initiatives across the organization.
• Project Coordination & Execution
• Monitor all ongoing projects from planning through completion.
• Coordinate with Design, Procurement, Site Execution, and Project Management teams.
• Ensure projects are delivered within approved timelines, budgets, and quality standards.
• Review project schedules and conduct regular progress meetings.
• Identify project risks and implement corrective actions.
• Client Relationship Management
• Act as the primary escalation point for key clients.
• Maintain regular communication regarding project progress and milestones.
• Attend client meetings, review meetings, and site visits as required.
• Resolve client concerns promptly to ensure high customer satisfaction.
• Build long-term client relationships that generate repeat business and referrals.
• Procurement & Vendor Management
• Work closely with the Procurement team to ensure timely sourcing and delivery of materials.
• Monitor procurement planning, vendor performance, pricing, and purchase approvals.
• Develop strong vendor relationships and negotiate commercially beneficial terms.
• Ensure cost-effective procurement while maintaining quality standards.
• Department Coordination
• Supervise and coordinate the following departments:
• Design
• Project Execution
• Procurement
• Sales
• Accounts
• Conduct regular cross-functional review meetings.
• Promote clear communication, accountability, and collaboration across teams.
• Business Growth & Strategy
• Support business growth through improved operational efficiency and scalability.
• Identify opportunities to optimize costs and increase profitability.
• Assist management in achieving business targets and expansion plans.
• Develop operational strategies aligned with the company's long-term vision.
• Drive productivity and performance improvements across departments.
• Team Leadership
• Lead, mentor, and motivate departmental heads and operational teams.
• Define Key Performance Indicators (KPIs) and monitor team performance.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Financial & Commercial Oversight
• Monitor project budgets, operational expenses, and profitability.
• Review quotations, purchase approvals, project costing, and payment schedules.
• Coordinate with the Accounts team for billing, collections, and vendor payments.
• Ensure effective utilization of organizational resources.
• Reporting & Compliance
• Prepare weekly and monthly operational reports for management.
• Track project status, operational KPIs, client satisfaction, and departmental performance.
• Ensure compliance with company policies, contractual obligations, and statutory requirements.
• Maintain accurate project and operational documentation.
  
  

Experience

• 8–10 years of experience in Operations Management, Project Management, or Business Operations within the Architecture, Interior Design, or Construction industry.
  
  

Required Skills

• Leadership & Team Management
• Operations & Project Management
• Client & Stakeholder Management
• Procurement & Vendor Management
• Financial & Commercial Acumen
• Strategic Planning & Execution
• Process Improvement & SOP Development
• Budgeting & Cost Control
• Communication & Presentation Skills
• Negotiation & Problem-Solving
• Decision-Making & Risk Management
• Proficiency in MS Office & Project Management Tools.
  
  

Personal Attributes :-

• Strategic thinker with strong business acumen.
• Highly organized and detail-oriented.
• Proactive, accountable, and solution-oriented.
• Ability to manage multiple high-value projects simultaneously.
• Strong interpersonal, leadership, and negotiation skills.
• Committed to operational excellence and continuous improvement.
• Adaptable, resilient, and capable of thriving in a fast-paced environment.