Dear Aspirants,
Mphasis is Hiring for Operations Manager role.
Interested candidates please apply to below link:
https://r.ripplehire.com/s/cSrwO
Job Summary – Ops Manager – Payment Processing.
Role & Responsibilities:
Manage the Payment Processing Teams supporting Check Processing, ACH, Wire, Cards and FX Ops with team size of approx. 100+ resources (UM & Agents) and reporting to the AVP.
- Capable of independently leading & managing the day-to-day operations of the above-mentioned LOB
- Process management
- People management
- Client relationship
- Internal Stakeholder Relationship Management
- Audits & Compliance
- Must have experience on US Payment Process across Check Processing, ACH, Wires, Cards & FX ops.
- Proactive to understand the process, doing RCA & putting mitigation plans in place for issues
- Play an integral role in continuous improvement of reporting processes
- Developing relationships with the business and ensuring span adds maximum value
- Manage ad hoc project work of Client
- Point of contact for the mentioned LOBs for the Clients & Internal stakeholders
- Manage team of diversity in terms of multiple locations, languages, culture etc.
- Provide leadership & guidance in building the team (UM & Associates)
- Flexible to work US shift timing
Qualities Required:
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
- A natural forward planner who critically assesses own performance
- Mature, credible, and comfortable in dealing with senior big company executives
- Reliable, tolerant, and determined.
- Empathic communicator, able to see things from the other person's point of view
- Well-presented and businesslike.
- Sufficiently mobile and flexible.
- Keen for new experience, responsibility and accountability
- Able to get on with others and be a team-player
Skills and Qualification –
- Hands on experience & nuances of operations related to US Payment processing
- Excellent people management skills, Issue resolution & leading by example
- Excellent client facing capabilities in terms of managing escalations & relationship
- Excellent communication (Written & Verbal English)
- Networking capability
- Analytical (Tactical & Strategic) & forward-thinking mindset
- Hands on experience resource management (Billable & Buffer headcount)
- Flexible to travel & work between locations for business reasons
- Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the client
- Good understanding NACHA, Fedwire/CHIPS/SWIFT and regulation related to ACH & Cards
- Strong knowledge of ACH processing rules and Card procedures and Dispute Handling
- Expertise payment platforms such as ACH Plus, ACHPS, or equivalent banking portals.
- Proficiency in bank account validation, exception handling, reconciliation, and settlement processes.
- Ability to operate in high-volume, deadline-driven environments while maintaining accuracy.
Behavioral Skills:
- Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.
- Punctual and adherence to attendance and Leaves
- Adhere to HR Policies as per Company
